Shape the future of HR technology at Manulife as a People Services Test Lead. Drive AI-enabled solutions through skilled business analysis and testing leadership in a hybrid work setting.In this role, you will empower HR processes by gathering and documenting requirements, creating user stories, and overseeing comprehensive testing activities. Collaborate closely with product leads and stakeholders to ensure HR services are effective, compliant, and fulfilling user needs.



Your analytical insight will be key in identifying trends and driving continuous improvement.Key Responsibilities:Document and clarify requirements for People Services AI capabilitiesDevelop and implement testing strategies for new featuresCoordinate user acceptance testing with various stakeholdersAnalyze trends from testing results to improve processesEnsure thorough documentation of all testing phasesRequirements:3+ years' experience in technology testing or business analysisAbility to manage testing activities across diverse groupsSolid understanding of HR policies and service deliveryProficiency in Jira and documentation toolsExcellent communication and relationship-building skillsLeverage your expertise to refine HR service delivery processes at Manulife, enhancing experiences for colleagues and stakeholders.

📌 People Services Test Lead At Manulife (Alton)
🏢 Manulife Insurance Malaysia
📍 Alton