Reception Team CoordinatorLocation: Vancouver, BCCompensation: $19.00 to $25.00 per hour, depending on experienceResponsibilitiesDirect involvement in onboarding, orientation and training for new CSRs/Liaisons. Provides clear training objectives and timelines for acquiring skills.Assistance with organization, leadership and roll‐out of hospital‐wide initiativesParticipates in the development of VAERC Standards of Care/SOPsParticipates in the development of VAERC Technical Training ManualCreates an inspiring team environment and models a culture of open communicationProvides positive feedback and associate recognition frequently, in person or via Recognize AppAssists with identifying performance improvement opportunities, and provides support/training/skill developmentWhen schedule permits, attends recruitment sessions at local educational institutions to discuss student opportunities at VAERCAssists with maintaining hospital safety standards and brings concerns forward to the Health & Safety CommitteeEnsures quarterly/bi‐annual CSR team meetings are scheduled and carried out in a timely mannerSubmits a weekly in‐person or written update to senior leadership to address progress or needs to the CSR teamAdministrative DutiesProduces CSR/Liaison schedules with advance notice, ensuring equal and fair rotations for all full‐time staff members and adequate coverage for time‐off requests. Works closely with other hospital schedulers to ensure adequate coverage.With GM/AGM support,



assists with candidate screening and interviewing via Workday job requisitionsParticipates in hospital errands as neededFollows VCA Canada policies and procedures as set out in the VCA Employee ManualsMaintains the daily deposit tracking sheet, ensuring timely bank deposits and correcting register errorsOther duties as assignedJob SpecificationsMust possess CSR role status in good standing with VAERCMust be able to work in a team environment with minimal supervisionExcellent communication, interpersonal and problem‐solving skillsWorking knowledge of Microsoft Office suite, Outlook, Workday, Instinct, Financial Day End procedures, Moneris POS machines and cash handling skillsRead and follow MSDS sheets and adhere to Health & Safety guidelines for hazardous materials and radiation safetyDisplays tact, diplomacy and complete confidentiality with colleagues, clients and fellow leadersIs adaptable in attitude and work habitsWhat We Can Offer YouRRSP Employer 5 % Match Program – saving for your future just got easier!VCA Canada RRSP Student Loan – Ask us more!A caring culture of Wellness and AppreciationMedical Library; 2000+ journals, 600+ textbooks, research and more at your fingertipsCompetitive wages and health/dental benefitsOpportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsExtra perks like shopping discounts and cool wellness appsVCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

📌 Reception Team Coordinator, Vancouver Animal Emergency & Referral Centre
🏢 VCA Animal Hospitals
📍 Vancouver