Join as a Shopify Shop App Agent Annotator, working remotely approximately 5 hours weekly. Focus on evaluating shopper interactions and categorizing issues to improve overall customer satisfaction.

This contract role emphasizes identifying and tagging concerns observed in shopper-agent exchanges. Candidates should possess rule discipline, intuitive analysis skills, and a comfort level in navigating ambiguity. Familiarity with e-commerce systems will enhance your contributions.

Key Responsibilities: • Review shopper-agent conversation traces systematically • Tag issues with exact primary and secondary classifications • Write concise comments on interactions and issues • Ensure consistency in tagging through independent work • Manage uncertainty effectively during evaluations

Requirements: • Proven discipline in applying defined taxonomies • Ability to analyze structured data effectively • Experience handling ambiguities in evaluations • Fluency in e-commerce is advantageous • Prior annotation or evaluation work experience

Utilize your analytical talents to transform shopper experiences in this remote Shopify role.

📌 Shop App Agent Annotator (Remote) (Montreal)
🏢 Neptune Retail Solutions
📍 Montreal