Job title: Program Manager - Senior

Location: Toronto, ON (3 days on-site) (HYBRID)

Duration: 8 Months.

Description:

Background Information:

The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects.

These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities.

The Senior Program Managers, under the Director of the Consumer Access and Client Integrations team, take on strategic projects, such as the provincial Primary Care Program where they will work on:

Arranging oversight meetings

Program Performance Monitoring

Promotion of Strategic Partnerships between stakeholders of the Programs

Responsibilities:

The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.

Work with internal stakeholders to report project progress and for budgeting oversight, tracking and reporting

Define, implement and operate the program governance

Establish/Manage relationships with Agency's product owners

Establish/Manage relationships with Canada Health Infoway

Engage with Legal, Privacy and Security authorities to evaluate program responsibilities

Desired Skills:

College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience

Professional certifications: Project Management Professional; Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge and/or Lean Six Sigma

Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.

Knowledge of Ontario's healthcare landscape including the Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services, Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare Information Systems used throughout the province

Experience with health system business implementation and deployment projects

Proven track record working with multidisciplinary teams

Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.

Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders

Ability to readily identify, assess and mitigate implementation and adoption issues

Knowledge of change management, business process integration,



and/or evaluation/quality improvement, preferably in the health sector

Experience operating in highly political environments and across various organizational cultures

Working knowledge of privacy policies and legislative processes Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements would be an asset

Required Skills:

7 to 10 years' experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.

Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)

Excellent Leadership, Team Building, and Communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health sector

Robust stakeholder management, vendor relations, planning and resource management skills

Time Management, with the ability to manage tight deadlines and prioritize multiple projects

Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution

Demonstrated experience leading and overseeing program strategy development from inception through to project close-out

Demonstrated ability to develop successful relationship and build agreement with high-level internal and external stakeholders

Demonstrated experience understanding and articulating executive expectations and translating into program deliverables

Experience developing budgets based on multiple funding channels and cross-organization dependencies

Demonstrated experience with privacy and security requirements of software development and integrations in a healthcare or clinical context.

Required Experience:

Experience working with healthcare professionals in the field

Knowledge and experience with Electronic Medical Records systems

Experience with the provincial Electronic Health Record and its assets like OLIS, DHDR, & acCDR

Knowledge of clinical workflows and associated business processes





Experience managing programs with complex governance structures, funding streams and many stakeholders

Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects

7 to 10 years' experience program/project managing electronic health-related projects and the complex relationships

Deliverables:

The Senior Program Manager will be required to work with the appropriate teams to provide:

Organizing program and activities

Creating and managing short- and long-term goals

Developing a budget and operating plan for the program

Developing an evaluation method to assess program strengths and identify areas for improvement

Managing a team with a diverse array of talents and responsibilities.

Client Engagement and Client Management, including but not limited to health care organizations and technology providers

Manage Program Go-live schedules

Manage Project Risk/Issue Management

Implementing and managing changes and interventions to ensure project goals are achieved.

Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Agency team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.

The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.

The resource will work collaboratively with the Agency team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.

A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

LinkedIn URL on resume

Experience working with healthcare professionals in the field

Knowledge and experience with Electronic Medical Records systems

7 to 10 years' experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.

Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)

Experience developing budgets based on multiple funding channels and cross-organization dependencies

📌 Program Manager - Senior in Toronto, ON (3 days on-site) (HYBRID)
🏢 Amicis Global
📍 Toronto