Position Title: Digital Media & Engagement Coordinator
Location: Chilliwack Cultural Centre, Chilliwack BC

Type: Part Time (28 hour week)

Start Date: As soon as possible

About Us:

The Chilliwack Cultural Centre is a vibrant hub for arts and culture, hosting a wide range of events, performances, and classes. We take pride in providing a welcoming, clean, and safe environment for our patrons, performers, and staff.

Commitment to Diversity & Inclusion:

The Chilliwack Cultural Centre is dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, including those from underrepresented groups.

Position Summary:

The Chilliwack Cultural Centre is seeking a motivated and people-focused Digital Media & Engagement Coordinator to help grow, diversify, and retain our audiences. This role focuses on the Centre’s Social Media presences, patron stewardship, and audience lifecycle management—with particular attention to first-time ticket buyers, repeat attendance, and patron loyalty.

The successful candidate will play a key role in turning interest into attendance, attendance into habit, and habit into long-term engagement.

Responsibilities and Duties:

· Digital Marketing & Communications

o Create, edit and schedule content across social media platforms, including video content

o Create simple graphic design assets for social media, email marketing, digital advertising, and promotional materials

o Create and implement Digital Marketing Campaigns and Programs through Dotdigital

o Support email marketing campaigns focused on:

§ Return attendance

§ Series awareness

§ Last-minute sales

· Audience Development & Ticket Sales Growth

o Support and manage the First-Time Ticket Buyer program, including:

§ Incentives for return attendance

§ Tracking conversion from first-time to repeat buyer

o Assist in developing and executing audience growth strategies for:

§ Recent patrons

§ Younger audiences

§ Underrepresented or emerging audience segments





o Work with the Marketing Manager and Box Office to identify:

§ Sales patterns

§ Attendance gaps

§ Opportunities to improve conversion and retention

o Support targeted outreach initiatives (community groups, partners, special interest segments)

· Patron Programs & Stewardship

o Assist in the administration and stewardship of patron and membership programs.

o Support patron communications that feel personal, timely, and valued

o Coordinate small-scale engagement initiatives

o Utilize Spektrix CRM segmentation to effectively target audience groups for select marketing and development campaigns and initiatives.

· Data, Insights & Reporting

o Track and report on audience engagement and purchase trends

o Assist in maintaining clean audience data in coordination with the Spektrix ticketing systems

· Patron Experience Responsibilities::

o Greet and assist visitors, patrons, and vendors with professionalism and warmth

o Address general inquiries about programming, ticketing, and events

o Serve as a liaison between staff and patrons, providing excellent customer service

o Ensure a high level of patron service for the Chilliwack Cultural Centre

o Maintaining a high level of knowledge of the activities and services offered at the Chilliwack Cultural Centre

· Act as an Ambassador for The Centre when in public

· Participation in the implementation of Chilliwack Arts & Cultural Centre Society Fundraisers

· Adhering to all Chilliwack Cultural Centre policies and procedures

· Other duties as assigned

Qualifications:

· Required / Core Skills

o Strong interest in arts marketing, audience engagement,



or cultural participation

o Excellent written and verbal communication skills

o Strong organizational skills and attention to detail

o Comfort working with data, tracking results, and learning from insights

o Ability to work independently and collaboratively across departments

· Assets

- Post-secondary education or current enrollment in marketing, communications, arts administration, or a related field, or significant equivalent experience

o Experience with digital marketing or communications

o Familiarity with email marketing platforms and social media scheduling tools

o Experience with CRM or ticketing systems (e.g., Spektrix)

o Interest in audience development, community engagement, or patron experience

o Experience in the arts, non-profit, or cultural sector

Certificates:

- WHMIS (required by BC law)
- Valid Driver’s License (preferred but not required)

Location and Commitment:

· Chilliwack Cultural Centre’s Facility Office

· Offsite events and meetings

· This part‑time position is 28 hours per week and requires a flexible schedule, including evenings and weekends, to support events and meetings.

Wages and Benefits:

- $22.50 per hour
- Vacation pay as per the BC ESA
- Payment in leu of extended benefits
- Discounts and free access to select classes and shows
- Professional development opportunities throughout the year

Application Deadline is Friday, October 9, 2026 at noon.

Interested applicants should send a (that details social media campaigns you have worked on) and to:

Theresia Reid

Operations Manager

Chilliwack Cultural Centre

9201 Corbould Street, Chilliwack, BC V2P 4A6

Email: [email protected]

We appreciate all interest but only those selected for an interview will be contacted

Pay: From $22.50 per hour

Expected hours: 28.0 per week

Benefits:

- Company events
- Flexible schedule
- Mileage reimbursement
- On-site parking

Work Location: In person

📌 Digital Media & Engagement Coordinator (Chilliwack)
🏢 Chilliwack Cultural Centre
📍 Chilliwack