Dedicated Customer Service and Purchasing Support Specialist required. In this role, you will serve as a vital link between our customers and suppliers, ensuring seamless communication, efficient order processing, and exceptional service delivery. Your efforts will directly contribute to maintaining high customer satisfaction levels while supporting procurement activities. The ideal candidate will possess solid communication skills, SAP experience, and a proactive approach to problem-solving, all within a fast-paced environment committed to excellence.

Responsibilities

- Provide outstanding customer service via phone, email, and chat, addressing inquiries promptly and professionally
- Assist customers with product information, order status updates, and resolving issues efficiently
- Enter and update data accurately within the company’s database systems to ensure reliable records
- Support purchasing activities by processing purchase orders, tracking shipments, and coordinating with suppliers
- Maintain clear communication with clients in English (written & verbal)
- Demonstrate excellent phone etiquette and communication skills to foster positive relationships
- Analyze customer feedback and purchasing patterns to recommend process improvements
- Collaborate with sales and procurement teams to ensure timely delivery of products and services

Skills

- Proven experience in customer service roles with strong communication skills




- Proficiency in data entry with attention to accuracy and detail
- Excellent and clear communication skills
- Strong analysis skills to interpret customer needs and purchasing data
- Excellent phone etiquette combined with professional interpersonal skills
- Ability to multitask efficiently in a fast-paced environment
- SAP experience

#ProM

ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.

We welcome all applicants with relevant skills, qualifications and experience to apply.

ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.

Pay: $23.00-$25.00 per hour

Application question(s):

- Are you legally authorized to work in Canada?

Education:

- Secondary School (required)

Experience:

- Customer Service: 5 years (preferred)
- Order Entry: 3 years (required)
- Purchasing: 3 years (preferred)
- ERP systems: 3 years (preferred)
- Data Entry: 3 years (preferred)
- MS Office Suite: 3 years (preferred)

Language:

- English (required)

Work Location: In person

📌 Customer Service/Purchasing Support (Mississauga)
🏢 ProTemps Canada
📍 Mississauga