Location: Vancouver, BC

Status: Full-time Permanent

Affiliation: BC General Employees Union (BCGEU)

Salary range: Job Class 25 ($86,260 - $98,660)

Competition #: B042-26

Application Deadline: September 25, 2026

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

The Opportunity

As a Supervisor, IT Operations, your primary function is to supervise, coordinate and support the IT Operations of the Information Technology department. This position assists in the design and implementation of approved information technology strategies, telecommunications services, including efficient service delivery, identifying systems opportunities, developing and overseeing the implementation of all major systems initiatives. The IT Operations Supervisor provides leadership to the Legal Aid BC IT Operations Staff.

Key accountabilities include, but aren't limited to:

- Participate in the design and implementation of approved IT strategies and long-term technological plan, and annual systems plans;
- Participate in the development and recommendation of business plans and proposals for systems initiatives; provides business cases, and analyzes costs, implications and benefits;
- Ensure appropriate technologies and processes are in place to protect information security protection from viruses, spam and other;
- Maintain current awareness of emerging trends in information technology; assess applicability and cost effectiveness
- Provide leadership and day to day supervision to IT staff and contractors;
- Provide leadership and direction in training, scheduling, and performance development including establishing individual goals and objectives;
- Participate in the development of the IT Department’s budget, business plan and administrative policies;




- Coordinate inter-divisional communications and initiatives; represent the Department on internal committees;
- Provide business analysis, project management, planning, monitoring and reporting of business perks realization of IT investments;
- Participate in special projects within area of expertise; makes presentations and participates in Society projects within other areas;
- Other duties as required.

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community, be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply.



All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

To understand why legal aid matters, and our commitments to Truth and Reconciliation, and Equity, Diversity and Inclusion, please explore our website, planning and guiding documents at https://legalaid.bc.ca/.

The Ideal Candidate

You have:

- University or college degree/diploma in an appropriate discipline such as Computer Science;
- Minimum 5 years relevant experience as outlined in rated requirements;
- OR an equivalent combination of education and experience

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous defined benefit pension plan
- Support for training and development
- An Employee and Family Assistance program
- The prospect to participate in various Employee programs (Employee Wellness, etc.)
- Support for a healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- Transit friendly employer for eligible staff to have their commute subsidized
- Dog-friendly offices
- Dedicated Cultural Leave provisions for Indigenous employees
- An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

For additional information regarding our extensive benefits package, please explore our careers page at: https://legalaid.bc.ca/about/careers/why-work-here.

If you are interested in joining us – visit our careers page for the full job posting at https://legalaid.bc.ca/careers and apply now!

Legal Aid BC is recognized as one of BC’s Top 100 Employers:

https://reviews.canadastop100.com/top-employer-legal-aid-bc

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

Pay: $86,260.00-$98,660.00 per year

Work Location: In person

📌 Supervisor, IT Operations (Vancouver)
🏢 Legal Aid BC
📍 Vancouver