We are seeking a dedicated and experienced Assistant Service Manager to help lead our automotive service department, with a focus on the front counter, Service Advisors, and customer-service. The ideal candidate will support day-to-day service-drive operations, coach and develop advisors, and ensure that every customer interaction reflects a high standard of service. This role requires strong dealership experience, a solid understanding of service advisor workflows, and excellent leadership and communication skills.

Responsibilities

- Greet customers promptly and assist with service requests, verifying concerns and vehicle information
- Review service history and prepare accurate repair orders, including clear repair instructions and reason for visit
- Provide estimates for labor and parts, and obtain customer approval before work begins
- Keep customers informed throughout the repair process, including delays or additional work needed
- Confirm completed work and charges with customers prior to vehicle pickup, and close out repair orders
- Resolve customer concerns courteously and promptly, escalating to the Service Manager when needed
- Coach and mentor Service Advisors on customer communication
- Support training and development for advisors to strengthen technical knowledge and sales skills




- Help manage shop flow and appointment scheduling to keep the service drive running efficiently
- Step in for the Service Manager as needed to maintain continuity of operations

Qualifications

- 2-3 years' related experience as an automotive service advisor required; prior leadership or supervisory experience an asset
- A clean driver's abstract report
- Knowledge of DMS and automotive systems (CDK considered an assist)
- Basic mechanical and warranty knowledge
- Proven ability to coach, train, and develop a team
- Excellent customer service, communication, leadership, and organizational skills
- Comfortable working in a fast-paced environment while maintaining attention to detail

This role offers the opportunity to help lead a strong advisor team within a busy, reputable service department. Candidates who are passionate about customer experience, coaching, and building a high-performing front counter are encouraged to apply.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Job Type: Full-time

Pay: $80,000.00-$120,000.00 per year

Advantages:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Experience:

- service manager: 2 years (preferred)

Work Location: In person

📌 Assistant Service Manager (Edmonton)
🏢 Important Business
📍 Edmonton