Location: Calgary, AB
Schedule: Monday to Friday, 8:00 AM to 4:30 PM
Type: Full-Time, Ongoing Contract
Position Overview
Our client is seeking an experienced Collections & Credit Specialist to join their team. This role is ideal for a candidate with a strong background in B2B collections, credit risk assessment, and accounts receivable management. The successful candidate will be comfortable managing an aging report, conducting outbound collections activities, assessing customer creditworthiness, and maintaining positive customer relationships while securing payment commitments.
This is a hands-on role requiring a professional who can quickly learn internal processes and confidently take ownership of collections activities from day one.
Key Responsibilities
- Manage a portfolio of B2B customer accounts and actively monitor aging reports.
- Conduct outbound collection calls and correspondence regarding overdue accounts.
- Secure payment commitments and follow up consistently to ensure timely resolution of outstanding balances.
- Review and analyze customer credit applications and credit reports.
- Utilize Equifax reports to assess creditworthiness and identify potential risks.
- Recommend and establish credit limits based on customer financial information and risk assessments.
- Monitor customer payment trends and identify accounts requiring escalation.
- Maintain detailed collection notes and account documentation.
- Work collaboratively with sales, customer service, and leadership teams to support account management activities.
- Balance firm collection practices with strong customer relationship management.
- Assist with dispute resolution and account reconciliation as required.
Required Qualifications
- 3+ years of dedicated B2B Accounts Receivable and Collections experience.
- Proven experience managing high-volume aging reports and collections portfolios.
- Experience reviewing and interpreting Equifax credit reports.
- Strong understanding of credit risk assessment and credit limit recommendations.
- Demonstrated success collecting on past-due accounts while maintaining professional customer relationships.
- Comfortable handling difficult conversations and negotiating payment arrangements.
- Strong organizational skills with the ability to prioritize collections activities effectively.
- Intermediate proficiency with Microsoft Office, particularly Excel.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience within distribution, industrial, manufacturing, wholesale, or commercial environments.
- Background working with ERP or accounting systems.
- Knowledge of credit policies, collections best practices, and risk management processes.
Ideal Candidate
The ideal candidate enjoys the challenge of collections and is confident picking up the phone to engage customers regarding outstanding balances. They possess a firm but fair approach, solid attention to detail, and the ability to make sound credit decisions while protecting customer relationships. This individual can quickly adapt to established processes and independently manage collections activities with minimal training.
Pay: $24.00-$27.00 per hour
Expected hours: 40.0 per week
Benefits:
- On-site parking
Application question(s):
- How much experience do you have with B2B or B2C collections?