Techspan Group of Companies is looking for a Customer Service Representative who enjoys a fast-paced, customer service environment. This position works with both Techspan and PICO systems. The customer service representative’s main responsibility is to answer incoming phone calls, process orders and complete various office work. Additionally, have a courteous & competent phone manner, be willing to work on their own and with others, be able to multi-task, and have basic Outlook/Excel software & keyboarding skills. There is limited warehouse work also needed. Hours 7:30am – 4pm, Monday through Friday.

Main responsibilities:

- Provide outstanding customer service in a positive and courteous manner.
- Enter orders accurately and quickly for the Oakville and Burnaby warehouses.
- Handle customer inquiries including phone, email, electronic data interchange (EDI) or fax.
- Provide accurate price, delivery, and backorder reports to customers.
- Invoice orders and provide support for customer concerns.
- Provide first level technical help to customers.
- Develop intimate knowledge of competitors’ products, as well as know their general pricing positions and technical advantages and disadvantages versus our products.




- Compile, sort, and file various documents such as customer PO’s and packing slips.
- Assist in annual inventory counts, where mandatory overtime is required in December.
- Assist and work with co-workers to complete all daily tasks.
- All other duties that add to the sense of team within to make the company an enjoyable and rewarding place to work.

Qualifications required:

- Minimum 5 years’ experience in a fast-paced order-entry / customer service role
- Detail oriented
- Must be fluent in English, French is not mandatory but an asset
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong phone contact handling and communication skills
- Strong social skills and the ability to get along well with others
- Ability to multi-task, prioritize, and manage time effectively
- Automotive Industry/Electrical experience would be an asset

Job Types: Full-time, Permanent

Pay: From $24.35 per hour

Expected hours: 40.0 per week

Perks:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 PICO of Canada
📍 Canada