Company Overview

124 On Queen Hotel & Spa is a premier destination located in Niagara On The Lake, Ontario, dedicated to providing exceptional hospitality and luxurious experiences for our guests. Our commitment to quality service and attention to detail sets us apart in the hospitality industry.

Summary

The Food & Beverage Supervisor is a hands-on position responsible for supporting daily F&B; operations while ensuring exceptional guest service, quality, and operational standards. The Supervisor maintains a strong floor presence and works closely with management and the kitchen to deliver an efficient and memorable guest experience.

Key Responsibilities

Guest Experience & Operations

- Ensure food, beverage, service, cleanliness, and presentation meet established standards.
- Ensure guests are welcomed promptly and receive professional, attentive service.
- Address guest concerns and complaints effectively and communicate feedback to management.
- Maintain open communication with kitchen and F&B; management to ensure smooth service.
- Monitor daily operations and identify opportunities to improve service and efficiency.
- Ensure proper opening, service, and closing procedures are followed.
- Maintain all F&B; areas in a clean, organized, and guest-ready condition.

Labour & Financial

- Monitor labour levels and make real-time adjustments based on business volume, in coordination with management.
- Support labour forecasting and departmental labour targets.
- Help drive sales by identifying opportunities to meet guest needs and enhance the guest experience.
- Protect company assets by following cash-handling, discount, void,



and other company policies.
- Monitor waste and communicate significant variances to management.

Food Safety & Administration

- Ensure compliance with food safety, sanitation, WHMIS, and company standards.
- Monitor food quality, presentation, and consistency.
- Assist with scheduling, inventory, stock control, and daily administrative duties.
- Maintain records relating to sales, waste, repairs, and operational issues.
- Complete required shift reports and communicate significant information between shifts.

Qualifications & Traits

- Minimum 1 year of supervisory experience in hospitality or restaurants.
- Smart Serve and Food Handler certification required.
- Strong communication, organization, and problem-solving skills.
- Passion for hospitality and delivering an exceptional guest experience.
- Ability to remain positive and professional under pressure.
- Strong attention to detail and ability to take initiative.
- Comfortable working with POS systems and Microsoft Office.
- Professional, energetic, accountable, and team-oriented.

Physical Requirements

- Ability to stand and walk for extended periods.
- Ability to bend, reach, crouch, kneel, climb stairs, and perform repetitive tasks.
- Ability to work in varying temperatures and occasionally in coolers/freezers.
- Ability to lift, carry, push, and pull items required for daily F&B; operations.
- Ability to work effectively in a fast-paced and sometimes loud environment

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Flexible language requirement:

- French not required

Work Location: In person

📌 Supervisor - NOTL Bar & Restaurant (Canada)
🏢 124 on Queen Hotel
📍 Canada