Position: Technical Support Coordinator
Location: Mississauga, ON
Compensation: $20–$25 per hour (depending on experience)
Job Type: Full-Time, Permanent

About Auto Workforces Inc.
Auto Workforces Inc. is a Ministry of Ontario-licensed recruitment agency specializing in automotive staffing solutions. We partner with leading dealerships, collision centres, and automotive repair facilities across Ontario, including Master Mechanic, Canadian Tire, Launch Auto Service, Georgetown Honda, Acura of Barrie, and many more, helping skilled automotive professionals secure rewarding long-term careers.

About the Role:-

We are looking for a Technical Support Coordinator to coordinate customer technical support, service requests, technicians, installations, training, warranty cases, and manufacturer follow-ups for automotive diagnostic machines and shop equipment.

The ideal candidate will have strong communication, customer-service, organizational, and follow-up skills, along with good knowledge of automotive machines and equipment. This role coordinates workflow and support operations and does not replace the technical authority of the Technical Supervisor or Director of Technical Support.

Job Duties

- Receive customer technical requests, collect equipment details, identify urgency, and route cases to the appropriate support level.
- Create, assign, prioritize, monitor, and close Zoho Desk/CRM tickets while ensuring complete documentation.
- Coordinate technical support for diagnostic tools, software, remote diagnostics, wheel alignment, ADAS, A/C, EV, lifts, shop equipment, installation, calibration, training, warranty, repair, parts, and updates.
- Monitor open, pending, overdue, and escalated cases and ensure timely follow-up until resolution.
- Coordinate technicians, agents, field service,



installations, training, appointments, and customer service schedules.
- Maintain accurate customer, equipment, serial number, ticket, service, warranty, and supporting documentation.
- Coordinate warranty and repair cases, replacement parts, manufacturer approvals, and supplier follow-ups.
- Work with Sales, Warehouse, Order Desk, QC, technicians, suppliers, and manufacturers to ensure smooth service and order completion.
- Coordinate equipment QC requirements, assign technicians, monitor QC workload, and ensure required checklists are completed before release.
- Keep customers updated on case status, appointments, delays, resolutions, and next steps.
- Escalate urgent, overdue, safety, warranty, key-account, repeated, or unresolved issues to the appropriate management/technical authority.
- Support Sales with product information, equipment compatibility, installation, training, and technical customer requirements.
- Maintain troubleshooting guides, FAQs, installation procedures, technical documentation, and knowledge-base information.
- Monitor service KPIs including response time, resolution time, overdue tickets, documentation, workload, and repeat cases.
- Prepare daily/weekly updates on outstanding tickets, warranty, installations, training, recurring issues, and escalations.
- Perform other duties as assigned by management.

What We're Looking For

✔ Strong communication, customer-service,



planning, and follow-up skills
✔ Good knowledge of automotive diagnostics and shop equipment
✔ Strong organizational, problem-solving, and multitasking abilities
✔ Excellent written documentation and communication skills
✔ Comfortable using Zoho Desk/CRM, computers, and supporting software
✔ Ability to quickly learn automotive equipment and product categories
✔ Ability to coordinate effectively with customers, technicians, sales, warehouse, suppliers, and management
✔ Strong judgment when prioritizing urgent issues and escalating appropriately
✔ Ability to work independently and as part of a team
✔ Previous experience in automotive service, technical support, service coordination, warranty, field service, automotive equipment, or CRM/ticketing is an asset.
✔ Eligible to work in Canada

Why Join This Opportunity

✅ $20–$25 per hour, based on experience
✅ Full-time, permanent opportunity
✅ Health benefits
✅ Skilled and team-oriented environment
✅ Opportunity to develop expertise in automotive diagnostic and shop equipment

Join Our Team

If you're an organized and technically minded professional with experience in automotive , technical support, service coordination, or automotive equipment, we'd love to hear from you.

Apply today and take the next step in your technical support and automotive equipment career with a growing Mississauga-based employer.

Pay: $20.00-$25.00 per hour

Expected hours: 48.0 per week

Application question(s):

- Do you have experience in automotive technical support or service coordination?
- Do you have experience with Zoho Desk, Zoho CRM, or another ticketing system?

Work Location: In person

📌 Technical Support Coordinator (Canada)
🏢 AUTO WORKFORCES
📍 Canada