InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager

Job Description:

- Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
- Contribute in the creation of educational content;
- Maintain relevant training documents and materials for all levels of training
- Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
- Organize and deliver technical training consistent with course content, objectives and delivery strategy
- Support the improvement of current or the creation of new web-based or instructor-led training courses.
- Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
- Create and update training material such as end-user manuals/guides, presentations, references
- Drive customer loyalty and product adoption through a variety of mediums, including webinars;
- Provide excellent support and ensure a high retention rate.

Qualifications/Requirements:

- 5+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);




- 2 -3 years experience in a skilled services and/or training role
- Excellent Presentation Skills
- Impeccable written and verbal communication and interpersonal skills;
- A positive attitude and ability to excel under pressure
- Ability to maintain a high level of client retention and satisfaction;
- Capable of working independently and cross-functionally, multitasking;
- A detail-oriented with strong time management skills;
- Knowledge of the digital marketing space, and a passion for marketing technology
- Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
- Technical/Documentation writing skills are an asset
- Video Editing Skills are an asset. Applications such as Camtasia would be an example application
- Experience with a Content Management Systems (CMS) is an asset
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
- SaaS: 2 years (Preferred)
- Enterprise Software: 2 years (Preferred)

What We Offer You:

- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- A young team of bright individuals who inspire and help each other.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West station
- Job Types: Full-time, Permanent

Qualified candidates should forward their resume by email

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📌 Customer Success/Client Onboarding Manager (Toronto)
🏢 INCOM WEB & E-MARKETING SOLUTIONS
📍 Toronto