About ITBCPRO

ITBCPRO Solutions Inc. is a growing Canadian technology company based in Burnaby, British Columbia. We help businesses and organizations modernize their operations through custom software development, SaaS solutions, AI-powered automation and managed IT services.

Our core services include:

- Custom software and web application development
- SaaS product development and implementation
- AI automation and business process optimization
- API integrations and workflow automation
- Managed IT services, cybersecurity and Microsoft 365 solutions

We work with nonprofits, healthcare organizations, professional services firms and growing businesses across Canada.

As we expand our software and SaaS business, we are looking for a motivated, tech-savvy professional who can help us develop new business opportunities, build lasting client relationships and contribute directly to our growth.

Position overview

We are hiring a Software & SaaS Sales and Client Success Specialist to help grow our custom software, SaaS and AI automation business.

This is a client-facing role combining B2B software sales, business development, account management and customer success, with opportunities to participate in software product demonstrations and project coordination.

You will work directly with company leadership, software developers and technical teams to identify potential customers, understand their business challenges, propose technology solutions and help turn opportunities into successful projects.

We are not looking for someone who simply makes cold calls or forwards leads to our technical team. We want someone who enjoys building relationships, understands the value of technology and can confidently communicate how software and automation solve real business problems.

The position will initially be part-time, approximately 20–30 hours per week, with the potential to transition into a full-time, long-term role following an initial three-month performance review.

Key responsibilities1. Software sales & business development

- Identify and develop new business opportunities for custom software, SaaS and AI automation solutions.
- Research prospective clients and identify organizations that could benefit from digital transformation.
- Conduct targeted outreach through LinkedIn, email, professional networking and industry events.
- Schedule and participate in discovery meetings with business owners, executives and decision-makers.
- Understand client challenges and identify opportunities for software development, system integration and workflow automation.
- Work with leadership and developers to prepare proposals, estimates and statements of work.
- Follow up on proposals, support negotiations and help convert qualified opportunities into signed projects.

2. SaaS product sales & commercialization

- Support sales and commercialization of ITBCPRO's SaaS products, including ShiftVale, our workforce scheduling platform.
- Identify potential customers in nonprofit housing, hospitality, healthcare and other target industries.
- Coordinate product demonstrations, discovery calls, pilot opportunities and customer interviews.
- Gather customer feedback and communicate market requirements to our product and development teams.
- Support SaaS onboarding, customer adoption, renewals and account expansion as products reach commercialization.
- Help develop product sales materials,



presentations and industry-specific value propositions.

3. Client relationships & customer success

- Build and maintain professional relationships with new and existing clients.
- Act as a key point of contact during sales discussions, onboarding and project handovers.
- Coordinate communication between clients, software developers and IT specialists.
- Follow up on client inquiries, outstanding proposals and project milestones.
- Identify opportunities for additional services, product upgrades and long-term partnerships.
- Help ensure clients receive a consistent, professional experience throughout their relationship with ITBCPRO.

4. Digital marketing, AI tools & lead generation

- Support LinkedIn outreach, email campaigns, networking activities and targeted B2B marketing.
- Use AI tools such as ChatGPT, Microsoft Copilot and other platforms for market research, sales preparation and content development.
- Identify opportunities to automate lead generation, CRM follow-ups and sales workflows.
- Collaborate on case studies, software product presentations, website content and marketing materials.
- Track campaign results, qualified leads and conversion performance.
- Help improve ITBCPRO's visibility in the Canadian software development and SaaS market.

5. Sales operations & project coordination

- Maintain accurate CRM records, sales pipelines, client information and follow-up schedules.
- Track opportunities from initial contact through proposal, negotiation and project handover.
- Coordinate discovery meetings, project kickoffs and internal sales discussions.
- Work with software teams to ensure client requirements and expectations are clearly communicated.
- Support proposal documentation, contracts and operational follow-ups.
- Prepare regular sales pipeline updates and progress reports for leadership.
- Assist with other client-facing and business operations activities as needed.

Who we're looking for

We are looking for someone who is commercially minded, comfortable with technology and genuinely interested in helping businesses solve problems through software.

The ideal candidate is confident speaking with business owners and decision-makers, enjoys building professional relationships and can independently manage leads and follow-ups.

You don't need to be a software developer, but you should understand—or be motivated to learn—how SaaS platforms, custom software, cloud applications and AI automation create business value.

Required qualifications

- Strong written and verbal English communication skills.
- Confidence communicating with business clients, executives and technical professionals.
- Experience or relevant education in sales, business development, software, IT, business technology or a related field.
- Strong organizational skills and the ability to manage multiple leads and follow-ups.
- Familiarity with CRM systems, Microsoft 365 and modern business tools.
- Ability to understand client requirements and communicate them clearly to technical teams.




- Self-motivation, initiative and the ability to work independently.
- Interest in B2B technology sales, SaaS products and AI-powered business solutions.

Preferred experience

Experience in one or more of the following areas is a strong asset:

- B2B software or SaaS sales.
- Custom software development or IT consulting companies.
- Technical account management or customer success.
- Software product demonstrations and client discovery.
- Managed IT services or cybersecurity sales.
- LinkedIn outreach, digital marketing and lead generation.
- CRM platforms such as HubSpot or Zoho.
- Project coordination tools such as Jira or Monday.com.
- AI tools such as ChatGPT, Microsoft Copilot, Zapier, Make or n8n.
- Working with nonprofit organizations, healthcare providers or professional services firms.

We welcome applicants with transferable B2B sales experience who can demonstrate a strong understanding of technology and a willingness to learn.

What success looks like

During your first three months, we want you to become familiar with our services, develop relationships with prospective clients and establish a consistent, organized sales pipeline.

Your initial priorities will include generating qualified software and SaaS leads, scheduling discovery meetings, supporting proposals, maintaining CRM accuracy and identifying opportunities to grow existing client accounts.

You'll work with leadership to establish realistic sales targets based on your schedule, experience and the types of solutions you're selling.

Schedule & compensation

Location: Burnaby, BC — hybrid/in-office

Hours: Approximately 20–30 hours per week

Schedule: Monday to Friday, with some flexibility

Employment: Paid part-time, with potential for full time

Compensation: Competitive hourly pay based on experience, with potential performance-based incentives

An initial three-month probationary period will include regular feedback and a performance review. Continued employment and any transition to full-time will depend on business needs, performance and mutual agreement.

Why join ITBCPRO?

- Help grow a Canadian software and SaaS business.
- Sell technology solutions that address real operational challenges.
- Gain hands-on experience with custom software, AI automation, SaaS commercialization and managed IT services.
- Work directly with company leadership and experienced technical teams.
- Participate in client meetings, product demonstrations and business development initiatives.
- Contribute ideas and help shape our sales processes as the company grows.
- Develop toward senior account management, SaaS sales, business development or sales leadership roles.

We offer a collaborative, entrepreneurial environment where initiative, accountability and practical ideas are valued.

How to applyJoin ITBCPRO

If you enjoy technology, connecting with people and turning business challenges into software solutions, we'd like to hear from you.

Apply through Indeed or send your resume and a brief introduction explaining your relevant experience, interest in software sales and how you could contribute to ITBCPRO's growth.

Email: [email protected]

Subject: Software & SaaS Sales and Client Success Specialist

Pay: $20.00-$25.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Work from home

Work Location: In person

📌 Software & SaaS Sales and Client Success Specialist (Part-Time → Full-Time Growth Opportunity) (Canada)
🏢 ITBCPRO Solutions
📍 Canada