Overview

Join our dynamic team as an IT Support Technician and become a vital part of ensuring seamless technology operations across our organization! In this role, you will provide proactive technical support, troubleshoot hardware and software issues, and assist users in optimizing their digital tools. Your energetic approach will help foster a productive workplace where technology empowers every team member to succeed. Whether working on desktop support, network configurations, or resolving technical glitches, you’ll play a key role in maintaining our IT infrastructure’s efficiency and security.

Responsibilities

- Deliver prompt and effective technical support to end-users via help desk channels, resolving issues related to operating systems, software applications, and hardware components.
- Troubleshoot computer hardware problems, including desktops, laptops, printers, and peripherals, ensuring minimal downtime.
- Configure and maintain computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and Wi-Fi connectivity to ensure secure and reliable access.
- Assist with operating system management across Windows, macOS, and Linux platforms, performing updates and system optimizations.
- Manage incident tickets using ServiceNow or BMC Remedy to document issues accurately and track resolution progress.




- Support software troubleshooting efforts for applications like Microsoft Office suite and other enterprise tools.
- Collaborate with team members to implement security measures such as firewall configurations and network access controls to protect organizational data.

Skills

- Strong knowledge of operating systems including Windows, macOS, and Linux environments.
- Experience with computer networking concepts such as LAN setup, VPN configuration, firewalls, and troubleshooting connectivity issues.
- Proficiency in using ticketing systems like ServiceNow or BMC Remedy for incident management.
- Excellent communication skills to clearly explain technical solutions to non-technical users.
- Familiarity with help desk procedures and customer service best practices to deliver a positive support experience.
- Ability to troubleshoot software issues related to operating systems and productivity applications like Microsoft Office.
- Understanding of hardware components including desktops, laptops, printers, and peripherals.

Join us in delivering exceptional IT support that keeps our organization running smoothly! Your enthusiasm for technology combined with your technical expertise will make a real difference in empowering our teams every day.

Pay: $20.00-$35.00 per hour

Benefits:

- Casual dress
- Flexible schedule

Work Location: On the road

📌 IT Support Technician (Canada)
🏢 XENAI
📍 Canada