Junior Customer Service Administrator About the Role

We are looking for a friendly, organized, and detail-oriented Junior Customer Service Administrator to join our team.

This is an excellent opportunity for someone to start their career in customer service and administration. You will support our customers, assist with account setups and updates, help maintain customer records, and provide administrative support to our office and branch teams.

We are looking for someone who enjoys helping people, communicates professionall

y, and is eager to learn. Training will be provided, and there is opportunity to grow within the company.

Key Responsibilities

- Answer inbound phone calls and emails in a professional and friendly manner
- Assist with customer account setup and maintenance
- Update customer information, service details, and account records
- Process service changes, additions, and cancellations accurately
- Prepare basic quotes, service agreements, and customer documentation
- Maintain organized and accurate customer records and notes
- Answer general customer questions regarding services, billing, and account information
- Assist with data entry, document management, and administrative tasks
- Use Microsoft Outlook, Excel, and Word for daily tasks
- Communicate with branch teams and managers to ensure customer requests are completed
- Support the Customer Service and Operations teams with various administrative duties




- Provide general office support as needed

What We're Looking For

- Previous customer service, administrative, retail, hospitality, or office experience is an asset but not required
- Strong verbal and written communication skills
- Friendly and professional attitude
- Good attention to detail and willingness to learn
- Basic computer skills, including Microsoft Outlook, Word, and Excel
- Organized and able to manage multiple tasks
- Reliable, dependable, and team-oriented
- Ability to work in a quick-paced environment

This Role Is Ideal For Someone Who

- Is starting a career in customer service or administration
- Enjoys helping customers and solving problems
- Wants to build office and business administration experience
- Is organized and enjoys working with details
- Is looking for long-term career growth opportunities

What We Offer

- Competitive compensation
- Comprehensive training and support
- Stable, established Canadian company
- Friendly and supportive team environment
- Opportunities for career development and advancement
- Long-term opportunity for the right candidate

Job Type

Full-time

Benefits

- Company events
- Dental care
- Extended health care
- Vision care
- RRSP match
- On-site parking

Work Location

In person

Experience

Customer service or administrative experience is an asset, but we welcome motivated candidates who are eager to learn.

Work Location: In person

📌 Junior Customer Service Administrator (Canada)
🏢 EXECUTIVE MAT SERVICE
📍 Canada