The

Account Representative will be responsible for providing service to East Penn Canada’s national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.

Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.

East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management, route sales, or a related field. This is a great prospect for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.

Duties & Responsibilities

Conduct regular service calls at assigned customer locations using company vehicle (on the road for most of each workday)

Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse

Ensure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s products

Provide product value training to client resellers

Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships

Review daily inventory reports & reconcile with actual inventory

Regularly review customer product mixes and recommend orders based on analysis of customer sales trends





Liaise with customer contacts to confirm all orders delivered are accurate

Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)

Provide warranty support for all assigned accounts

Experience, Skills & Competencies

1-3 years of account management or similar experience (experience with route or territory account management an asset)

Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset

Strong customer focus with the ability to build and maintain long-term business relationships

Solid planning, organizational and time management skills

Strong written and verbal communication skills in English

Self-directed, able to work with minimal oversight, and highly results driven

High-school or equivalent, with post-secondary education considered an asset

Experience using a CRM is an asset, with Salesforce experience highly preferred

Working knowledge of MS Office Suite

Other Considerations & Requirements:

Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory daily

Solid familiarity with Calgary and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s Calgary branch location

Background checks including criminal record, driver's abstracts & employment references will be required for successful applicants

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