# Case ManagerMontrealHybridAdministrative RolesApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job descriptionHere is a brief overview of the tasks and responsibilities that will fall to you:

Plan, coordinate and follow up on development files with technical teams, institutions, communications managers and governance bodies; Act as an intermediary between operational teams, business partners and technology stakeholders; Organize the activities necessary to carry out the work and ensure that deadlines are met; Harmonize the interventions of the different institutions and the stakeholders involved; Supervise change management activities and support accountability; Analyze the organizational, operational and technological impacts associated with the proposed changes; Follow up on action plans, risks, issues and dependencies related to the files entrusted to you; Prepare presentations,



reports and follow-up documents for managers and decision-making bodies; Support the teams in the implementation of initiatives and facilitate decision-making; Popularize technological issues among managers and non-technical stakeholders; Contribute to the continuous improvement of coordination, communication and governance processes.The profile sought is as follows:

Have relevant experience in file coordination, project management or the implementation of technological initiatives; Be proficient in Microsoft 365 services, administration, and licensing models; Use Exchange Online, Microsoft Entra ID, Teams, Outlook, SharePoint, and OneDrive in an organizational setting; Understand the links between identity services, synchronization with Active Directory, shared boxes, and groups; Know the mechanisms for managing email addresses, including primary addresses, aliases and login credentials; Distinguish the email address from the user's primary identifier and assess the impact on the services concerned; Apply the rules of nomenclature, deal with homonymy situations and supervise periods of double addressing; Assess the impact of addressing changes on applications, vendors, and technology services; Simultaneously coordinate multiple institutions and stakeholders in a context with many interdependencies; Clearly explain technical issues to managers and non-specialized teams; Demonstrate autonomy, rigor, organization and transversal leadership.

📌 Case Manager (Montreal)
🏢 COFOMO
📍 Montreal