## Consumer Affairs RepresentativeApply: Mississauga, ON: Full time: Posted Yesterday: JR132597WHO WE ARE: Headquartered in Southern California, Skechers—the Comfort Technology Company—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.ABOUT THE ROLE:To support the activities associated with Skechers ecommerce sales, Skechers Plus program, support Skechers retail stores and provide service to consumers.

Will also work as a team player with the Sales Team and rest of Customer Service Team in Canada.WHAT YOU’LL DO: Assist with consumer inquiries received via phone, email, live chat, mail, fax and social media in a high-volume environment.

Ensure quality experience by providing friendly, professional service.

Access internal company systems to extract data pertinent to consumer concerns and follow-up with the consumer accordingly.

Utilize Customer Service and web technologies to increase consumer satisfaction.

Monitor order and return flow.

Create RAs for approved consumer returns and exchanges.

Process credits and exchanges for returns to Skechers.ca.

Assist customers with their Skechers Plus membership accounts.





Collaborate with Skechers Store Managers and District Managers to resolve consumer concerns in-store.

Manage the tracking and claims process and settlement.

Research and troubleshoot technical issues as needed.

Utilize Freshdesk CRM tool to monitor consumer contacts.

Provide monthly feedback to upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.

Any other duties that arise from time to time.REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

This is a full-time, on-site position based at our Mississauga office.

Must be written, oral and fluent in English.

Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center workplace.

Ability to manage multiple priorities.

Retail management experience would also be considered.

Excellent oral and written communication skills.

Excellent organizational and time management skills.

Familiarity with a CRM system, preferably Freshdesk.

- Experience with Microsoft Office products including Word, Outlook, Excel and PowerPointEXPERIENCE: 1 - 2 years of experience in customer service or call center environment.**EDUCATION: High school diploma or equivalent required.Pay Rate: $40,000- $45,000 CAD

📌 Consumer Affairs Representative (Mississauga)
🏢 Skechers USA
📍 Mississauga