Become a driving force in customer satisfaction at CDW as a Customer Success Manager. Focus on empowering clients through strategic relationship management within a thriving tech setting. In this influential position, you will manage a portfolio of 10-25 clients, ensuring their objectives align with our service offerings. You'll advocate for your clients, lead KPIs, and enhance service delivery.

Your role also involves implementing best practices in customer success and interacting frequently across diverse teams. Key Responsibilities:

- Manage customer experience across multiple accounts
- Establish trusted advisory relationships with clients
- Lead governance models for service delivery oversight
- Identify goals and KPIs to drive client success
- Advocate for clients by flagging concerns to leadership Requirements:
- Degree in a relevant discipline or equivalent experience
- 5+ years in a technology-focused customer role
- ITIL foundations certification essential
- Strong relationship management and presentation abilities
- Technical certifications from major vendors required Drive technology outcomes and foster client satisfaction by excelling as a Customer Success Manager at CDW.

📌 Customer Success Management at CDW (Mississauga)
🏢 CDW group
📍 Mississauga