Shape the future of customer satisfaction at HelloFresh as the Director of Compensation Strategy. Oversee global compensation policy formulation vital for enhancing customer trust in a hybrid work setting.

As a key player in the Global Customer Experience team, you will strategically guide how HelloFresh compensates customers across various brands. This role demands a blend of analytical insight and leadership skills as you develop and adapt a multi-year compensation strategy. You will collaborate with teams to ensure customer recovery processes are effective and financially sound, promoting sustainability in spending while enhancing customer lifetime value.

Key Responsibilities:



• Lead global compensation strategy and policy frameworks • Collaborate on the compensation engine's architecture design • Execute rigorous A/B testing and analysis for improvements • Ensure financial governance and awareness of compensation expenses • Maintain stakeholder engagement for effective policy rollout

Requirements: • MBA or relevant postgraduate degree required • Significant experience in customer strategy or service operations • Proficient in SQL and analytical modeling • Comfortable influencing senior stakeholders • Background in subscription or consumer-driven markets preferred

Harness your strategic capabilities to advance HelloFresh’s commitment to customer satisfaction through effective compensation methodologies.

📌 Director of Compensation Strategy – HelloFresh (Winnipeg)
🏢 HelloFresh
📍 Winnipeg