Shape the future of customer satisfaction at HelloFresh as the Director of Compensation Strategy. Oversee global compensation policy formulation vital for enhancing customer trust in a hybrid work setting. As a key player in the Global Customer Experience team, you will strategically guide how HelloFresh compensates customers across various brands.

This role demands a blend of analytical insight and leadership skills as you develop and adapt a multi-year compensation strategy. You will collaborate with teams to ensure customer recovery processes are effective and financially sound, promoting sustainability in spending while enhancing customer lifetime value. Key Responsibilities:

- Lead global compensation strategy and policy frameworks
- Collaborate on the compensation engine's architecture design




- Execute rigorous A/B testing and analysis for improvements
- Ensure financial governance and awareness of compensation expenses
- Maintain stakeholder engagement for effective policy rollout Requirements:
- MBA or relevant postgraduate degree required
- Significant experience in customer strategy or service operations
- Proficient in SQL and analytical modeling
- Comfortable influencing senior stakeholders
- Background in subscription or consumer-driven markets preferred Harness your strategic capabilities to advance HelloFresh’s commitment to customer satisfaction through effective compensation methodologies.

📌 Director of Compensation Strategy – HelloFresh (Toronto)
🏢 HelloFresh
📍 Toronto