Drive IT solutions as the IT Services Lead at FTAI Aviation in Montreal, overseeing technology support and vendor collaboration. This key role combines technical expertise with strategic service delivery.

The Technology Service Delivery

Lead is responsible for managing the IT support operations at FTAI’s Montreal site, ensuring high-quality service through hands-on involvement and effective contractor management. You will act as an escalation point while fostering strong relationships with site staff and supporting global initiatives. Proficiency in both technological and interpersonal skills is critical for success. Key Responsibilities:

- Manage day-to-day IT support for the site’s operations
- Provide direct hands-on support for end-user technologies




- Direct contractor activities and ensure adherence to SLAs
- Resolve incidents and foster continuous service improvement
- Implement training initiatives to support technology adoption Requirements:
- Bachelor’s degree in IT-related field required
- 7+ years of relevant IT support experience
- Proven experience with Microsoft 365 and endpoint management
- Robust communication skills in English and French
- Familiarity with ITSM processes needed Lead technology support at FTAI Aviation, enhancing user experiences through your expertise.

📌 FTAI Aviation IT Services Lead (Montreal)
🏢 FTAI Aviation
📍 Montreal