Elevate your career with UHN as an Incident Management Coordinator at the Princess Margaret Cancer Centre, focusing on critical incident oversight through ITIL practices. This role is key in managing incident responses effectively. You will be responsible for driving the incident management process, serving as a liaison between technical teams and stakeholders to facilitate swift problem resolution.

A solid background in incident, problem, and change management principles is essential, ideally with at least three years of relevant experience. You'll ensure timely updates are communicated, document incidents comprehensively, and analyze metrics for ongoing improvement. Key Responsibilities:

- Implement ITIL-based incident management processes




- Facilitate Major Incident Review Meetings thoroughly
- Engage various technical groups for resolution efforts
- Communicate incident updates and ensure stakeholder alignment
- Generate incident metrics reports from ITSM tools Requirements:
- 2-year community college program in IT/Computer Science
- Required ITIL v3 Foundations certification
- Minimum of 3 years of related experience
- Proficient in Service Now or comparable tools
- Robust leadership and communication skills Drive quality incident management initiatives and make a difference in healthcare with UHN.

📌 Incident Management Coordinator at UHN (Toronto)
🏢 SmartRecruiters
📍 Toronto