Become a key player as a Complex Care Analyst at Ontario Teachers'. This position encompasses direct member interactions while developing essential customer service expertise within a supportive, flexible environment. In the role of Complex Care Analyst, you will interact with members to answer inquiries about pensions and benefits efficiently.

Reporting to the Manager of Member Experience & Relations, you will utilize your analytical skills to identify trends that can improve direct support and encourage self-service options for members. Your proactive approach will significantly enhance the member experience. Key Responsibilities:

- Answer inquiries related to benefits administered by the Board
- Process member requests with precision and care




- Monitor and meet personal and team performance metrics
- Apply current legislative and policy knowledge
- Ensure organized activities to meet service standards Requirements:
- Education at the college or university level
- Preferred experience of one year in client service
- Exceptional interpersonal skills and adaptability
- Ability to interpret regulations into procedures
- Robust organizational capabilities and time management Shape member experiences while working at Ontario Teachers' through your dedication to service excellence!

📌 Join Ontario Teachers' as a Complex Care Analyst (Toronto)
🏢 Otppb
📍 Toronto