Company Description Avenir IT Inc. is a trusted provider of award-winning IT solutions serving businesses in Winnipeg and Western Canada for nearly two decades. The company delivers fast, friendly, and reliable all-inclusive IT support through live, local, certified technicians who monitor and manage clients’ technology environments 24/7. By partnering with Avenir IT, organizations gain the perks of a full IT department without the overhead of hiring an internal team.

The team focuses on customer service, proactive maintenance, and cutting-edge security to keep businesses secure, efficient, and ready for growth. Over 100 businesses rely on Avenir IT for hassle-free IT management, allowing them to concentrate on growing their operations.

Role Description The L1 Help Desk (English/French) Bilingual role is a full-time, in office position based in Winnipeg, MB. The role involves providing first-level technical support to clients, answering incoming support requests via phone, email, and ticketing systems in both English and French. The L1 Help Desk professional will diagnose and troubleshoot issues with desktop computers, basic network connectivity, and common business applications, escalating complex problems when necessary.





This position includes logging, tracking, and updating support tickets, following established procedures, and ensuring timely resolution and clear communication with end users. The role also requires collaborating with other team members, maintaining documentation, and contributing to a positive, customer-focused service experience.

Qualifications

- Experience with technical support and help desk support skills, first-level IT inquiries and incidents would be an asset.
- Proficiency in troubleshooting desktop computers and common software issues in a business environment.
- Customer support skills, including clear communication, patience, and a service-oriented approach.
- Fluency in English and French, both spoken and written, with the ability to provide support in either language.
- Basic understanding of networks, operating systems (Windows), and standard office productivity tools.
- Ability to follow documented procedures, maintain accurate ticket records, and work effectively in a team setting.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

📌 Help Desk (English/French) Bilingual (Winnipeg)
🏢 Avenir IT
📍 Winnipeg