About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Lead Platform Engineer, F&B; Technologies

The Lead Platform Engineer, F&B; Technologies serves as the technical authority and platform owner for Four Seasons' global Food & Beverage technology ecosystem, including Point of Sale (POS), Restaurant Reservations, Table Management Systems, Mobile Ordering, and related integrations. This role will report to the Sr.



Director, Hotel Information Systems and is responsible for defining and evolving the technical architecture, platform standards, integration frameworks, security controls, and deployment models supporting F&B; technologies across the global portfolio. The Lead Platform Engineer partners closely with business stakeholders, vendors, infrastructure teams, cybersecurity teams, and support organizations to ensure highly reliable, scalable, and secure technology solutions. The role combines deep technical expertise with strategic platform leadership to drive innovation, improve operational efficiency, simplify deployments, and enhance the guest experience through up-to-date hospitality technologies. The successful candidate serves as the senior technical subject matter expert responsible for platform architecture decisions, technology roadmaps, solution designs, engineering standards, and technical governance of the F&B; technology landscape.

What You'll Be Doing:

Platform Strategy & Architecture

- Own the technical roadmap for the global F&B; technology ecosystem.
- Define platform architecture standards for Point of Sale, Restaurant Reservations, Mobile Ordering, Table Management Systems and other related integrations.
- Develop future-state architecture models that align with enterprise technology strategies.
- Evaluate emerging hospitality technologies and identify opportunities for modernization, automation, and innovation.




- Lead technical assessments for new products, integrations, and platform enhancements.
- Establish technical standards and reference architectures for hotel deployments.

Platform Engineering & Design

- Design scalable, resilient, and secure platform solutions supporting global hotel operations.
- Lead architecture and technical design reviews for new implementations and major upgrades.
- Develop deployment frameworks, configuration standards, and engineering documentation.
- Define integration patterns between F&B; technologies and: Property Management Systems (PMS),
- ERP and Finance systems,
- Loyalty and Membership platforms,
- Mobile applications,
- Reporting and analytics solutions,
- Digital guest engagement platforms.
- Provide technical oversight for large-scale implementations, migrations, and platform transformations.

System Support & Escalations

- Serve as the corporate point of contact for hotels to escalated urgent core hotel systems issues to vendor and internal support teams.
- Work with internal teams to identify possible solutions for high-priority escalated issues.
- Provide direction to internal support teams on critical system issues.
- Document solutions and share with internal support teams.

Integration & API Engineering

- Lead the design and governance of APIs, middleware solutions, and system integrations.
- Establish integration standards and best practices across all F&B; technology platforms.
- Support modernization initiatives focused on API-first architectures.
- Collaborate with Enterprise Architecture and Integration teams on cross-platform solutions.
- Ensure reliable data flows between operational, financial, and guest-facing applications.
- Develop reusable integration patte

📌 Lead Platform Engineer, F&B Technologies (Toronto)
🏢 Four Seasons
📍 Toronto