Mindfield along with it’s clients across Canada is reimagining education technologies for it’s clients. Helping to create learning experience that bridges participants with their next career opportunity using open source platforms and the best of human and agentic workflows.
The Operations Specialist will report to the Manager of learning platforms customer success. This is a role that is AI-forward and will be of interest to one who is keen to deliver customer outcomes and improving efficiency and scale of workflows that directly contribute to customer success.
Customer Support Channel Coverage
Define the customer experience by being the voice and advocate of every customer inquiry Be available atleast between 9:00am – 1:00pm Eastern
Setup Staging Environment Orchestrate/Execute Testing in Staging Remediate any Testing issues Update the Deployment Plan Overnight Deployments – 9pm – 12am Eastern Learning Platform Upgrade Playbook Prep
Setup Research Workplace (mock production) Create scenarios for all our supported themes & plugins Experiment with Upgrades versions Experiment with any required Remediations Create new Deployment Script / Runbook
Implementation Consultant for new Clients
Help clients achieve their learning outcomes by setting up new environments Triage and address issues as they arise Create a strong implementaiton foundation for on-going customer support
Be a key team member in creating a course that teaches professionals to operate as departments in a post-AI workforce Leverage and experiement with a variety of AI tools and models to redefine cutting edge workflows Take insights from research and encapsulate them within learning artifacts for wide dissementaiton across our client ecosystem
Preference for professionals who are:
-Have previous experience with a Learning Management System i.e. Moodle, Blackbaud, Canvas -Looking for an AI resilient role, we believe in the dignity of work and are committed to team members who are adaptive and outcome-focused -Intellectual and spiritually curious and see work as a place to experience growth and impactful life moments
Mindfield has been in the Edtech space for over 20 years, and is on a journey to integrating work and faith for flourising of our company, team, and overall community context we oeprate in. We believe the Biblical worldview both inspires and sustains high performance in a rapidly evolve technology and artifilicial intelligence driven ecosystem.