What you'll do

- Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales and store profitability

- Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations

- Develop and support strategies that improve overall Auto Service performance, including sales growth, service retention, operational consistency, and customer experience across all business channels

- Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements, resolve operational barriers, and ensure consistent execution of key Auto Service initiatives

- Monitor operational and business performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations for Dealers and Corporate stakeholders

- Analyze data to make informed decisions, and implement strategies to improve efficiency and productivity

- Prepare and deliver presentations to senior management and stakeholders

- Actively oversee multiple work streams and phases of various projects

- Provide clear, actionable, and timely feedback to allow stakeholders to make better decisions

- Motivate and inspire the team, delegate tasks effectively, and provide guidance and support when needed

- Develop clear communication plans to inform Dealers and their teams of key Auto Service priorities

- Identify problems, analyze them critically, and develop effective solutions

- Track the progress of key operational initiatives, measuring their effectiveness, and adjusting as needed to achieve desired outcomes

- Ensure cross functional alignment and impact is understood and considered with all decisions

- Encourage innovation, foster a culture of learning,



and proactively seek opportunities to optimize processes and enhance operational performance

- Demonstrate being driven by proactively identifying opportunities, taking ownership of outcomes, and maintaining focus on priorities that improve customer experience, Dealer profitability, and operational performance

- Demonstrate being courageous by respectfully challenging existing ways of working, making fact-based recommendations, surfacing risks early, and leading through ambiguity and change

- Demonstrate being united by building trusted relationships, aligning stakeholders around shared goals, and creating clear communication pathways across Corporate teams, Dealers, stores, and fleet/commercial partners

- Develop strategies to mitigate risk, ensuring minimal disruption to Auto Service operations

- Maintain and encourage open lines of communication between groups/team members via positive relationship management

- Promote a culture of continuous improvement by gathering feedback from employees and stakeholders, analyzing lessons learned, and applying best practices for future initiatives

- Act as key contact and SME for Auto Service Support

- Travel may be required periodically to Canadian Tire stores across Canada

What you bring

- Post-secondary education in business or related area- minimum of 5 years progressive management experience.

- Minimum of 5 years of corporate experience
- A deep understanding of business principles, financial management, and operational metrics

- Motivated, self-starter with the ability to function in an environment with a high level of ambiguity and change.

- Highly organized and exceptional attention to detail and accuracy; Juggling multiple priorities and projects simultaneously

- Possessing robust understanding of Canadian Tire operations is an asset. Excellent interpersonal skills with a passion for automotive and a desire to collaborate, influence and work with a variety of entrepren

📌 Manager, Auto Service Operations (Mississauga)
🏢 Canadiantirecorporation
📍 Mississauga