Join Tonal as an Operations Lead, focusing on enhancing customer care operations through creative solutions. Drive efficiency and optimization in key service areas. As the Operations Lead, you will tackle cross-functional challenges within Tonal’s Customer Care by leading operational initiatives aimed at elevating service quality.

You will play a vital role in making processes simpler and more efficient, utilizing your skills in automation and digital tooling. Your collaborative approach will help address wider business needs and adapt to changing priorities effectively. Key Responsibilities:

- Spearhead operational projects from conception to rollout
- Simplify processes to boost customer satisfaction
- Design and implement self-service and automation solutions
- Collaborate on technical integrations and workflows
- Monitor performance metrics to gauge impact Requirements:
- 3-5 years in customer or business operations
- Proficient in automation tools and technical systems
- Strong project management expertise
- Ability to solve complex operational challenges
- Good knowledge of customer support systems Utilize your skills at Tonal to deliver scalable solutions that enhance customer service and operational performance.

📌 Operations Lead at Tonal (Toronto)
🏢 RiseMe
📍 Toronto