At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.

Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.

As a division, we serve the broader DU and Denver community which includes:

- Current DU Students & Families
- Prospective Students & Families
- Faculty & Staff
- Alumni & Donors
- Local Community
- Companies & Organizations
- National Peers & Media

Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact. The Student Affairs division includes the following units:
- 4D Experience
- Office of External Relations (OER)
- Housing, Residential Education and Dining Services
- Driscoll & Community Commons
- Business and Planning
- Student Engagement
- New Student & Family Programs
- Kennedy Mountain Campus
- DU Outdoors
- Wellness & Recreation
- Health & Counseling Center
- First@DU
- Learning Effectiveness Program
- Student Disability Services
- Student Outreach & Support
- Student Rights & Responsibilities
- Veteran & Military Resources
- Office of the Dean of Students Student Engagement & Leadership Development - Student Center Operations

Student Center Operations serves as the operational foundation of the University of Denvers student-centered facilities, programs, and services. The department is responsible for creating and maintaining welcoming, functional, and engaging environments that support student success, community building, and campus life.

As stewards of the Universitys student-centered spaces, Student Center Operations oversees facility operations, building access and security systems, event and meeting space support, project management, operational planning, and auxiliary services that enhance the student experience. The department works collaboratively with students, faculty, staff, campus partners, and external stakeholders to ensure University facilities remain vibrant, accessible, and responsive to the evolving needs of the DU community.

Through a commitment to service excellence, innovation, operational efficiency, and continuous improvement, Student Center Operations provides the infrastructure and support necessary for meaningful student engagement, campus traditions, leadership development, and community connection through day-to-day building operations management, strategic initiatives, facility improvements, access and credentialing services, customer service functions, and cross-campus operational partnerships.

Position Summary The Pioneer Card Operations Specialist is responsible for the comprehensive daily operation, administration, and continuous improvement of the University of Denver’s Pioneer ID Card system within Student Center Operations. This position integrates customer service delivery, transactional processing, system administration, and operational coordination to ensure secure, reliable, and innovative campus card services.

Reporting to the Director for Student Center Operations, this role serves as a key functional lead for card services, collaborating closely with campus partners and contributing to broader Student Center operational initiatives and the broader University.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Operations & Service Delivery

- Manage the daily operations of the Pioneer Card Office, ensuring efficient, accurate, and customer-focused delivery of identification, credentialing, and access-related services to students, faculty, staff, affiliates, and university guests.
- Oversee the production, issuance, replacement, and distribution of Pioneer ID cards while maintaining compliance with university policies, security standards, and operational procedures.
- Serve as the primary point of contact for card-related inquiries, concerns, and problem resolution, providing exceptional customer service and timely support for complex service issues.
- Process and manage building access requests, account updates, credential assignments, access authorizations, and related security functions in coordination with campus partners.
- Monitor, maintain, and improve office workflows, scheduling, inventory controls, supplies, equipment, and service delivery processes to support operational efficiency and customer satisfaction.
- Recruit, train, supervise, schedule, evaluate, and develop student employees supporting Pioneer Card operations and Community
- Connections Hub,



creating meaningful student employment experiences and ensuring consistent service standards.
- Develop and maintain operational procedures, service standards, and customer service protocols that support continuous improvement and operational effectiveness.

Systems Administration & Technical Coordination
- Serve as the functional administrator for the OneCard system, overseeing user account management, configuration settings, permissions, operational functionality, and system maintenance.
- Troubleshoot and resolve hardware, software, credentialing, transaction, and access-control issues related to card production systems, door access systems, point-of-sale integrations, kiosks, and peripheral equipment.
- Coordinate system upgrades, patches, enhancements, implementations, and testing activities to ensure system reliability, security, and operational performance.
- Monitor system interfaces, imports, exports, and automated processes to ensure data integrity and accuracy across university systems.
- Conduct routine audits, reconciliations, and quality-control reviews to identify and address discrepancies or security concerns.
- Collaborate with Information Technology, Campus Safety, Housing & Residential Education, Dining Services, and other campus partners to support integrated card and access services.
- Serve as a liaison with external vendors and service providers, including card system vendors, hardware manufacturers, payment service providers, dining partners, and other contracted service organizations, to coordinate support, maintenance, upgrades, and issue resolution.

Financial & Transaction Management
- Manage daily cash handling, revenue collection, payment processing, balancing, and reconciliation activities in accordance with university financial policies and internal controls.
- Process deposits, card replacement fees, departmental transactions, and related financial activities with a high degree of accuracy and accountability.
- Maintain transaction records and supporting documentation to ensure compliance with accounting standards, university procedures, and audit requirements.
- Complete monthly, quarterly, and annual financial reconciliations and reporting activities related to Pioneer Card operations and associated accounts.
- Prepare financial reports, usage metrics, operational analyses, and supporting documentation for leadership review, audits, and assessment purposes.
- Assist with the identification, evaluation, and implementation of opportunities to expand services, improve operational efficiencies, and support revenue-generating initiatives related to card services, credentialing programs, and auxiliary partnerships when applicable.

Projects, Communications, & Continuous Improvement
- Lead and support operational projects designed to improve efficiency, customer service, system performance, accessibility, and overall service delivery within Student Center Operations.
- Evaluate existing processes and recommend improvements through assessment, benchmarking, data analysis, and stakeholder feedback.
- Maintain and update websites, service guides, customer communications, forms, and informational materials to ensure accurate and timely information for campus constituents.
- Participate in the planning, testing, implementation, and documentation of new technologies, software enhancements, integrations, and service improvements.
- Develop and maintain operational manuals, training documentation, business process maps, and knowledge resources to support continuity and staff development.
- Collect, analyze, and report operational data and service metrics to support decision-making, strategic planning, goal setting, and continuous improvement efforts.
- Perform special projects and other duties as assigned by the Director of Student Center Operations or Manager for Projects & Operations.

Knowledge, Skills, and Abilities

- Advanced knowledge of student center operations, facilities management, and event logistics in a higher education environment.
- Demonstrated ability to supervise and develop professional and student staff, including managers and front-line service teams.
- Strong understanding of access services, ID card systems, guest services, and customer service best practices.
- Ability to manage complex operations, prioritize competing demands, and respond effectively to emergencies and high pressure situations.
- Excellent organizational, project management, and problem solving skills with strong attention to detail.
- Proven ability to collaborate across departments, build partnerships, and serve as a liaison among campus stakeholders and external vendors.
- Effective written and verbal communication skills, with the ability to communicate clearly to diverse audiences.
- Commitment to inclusion, accessibility, and creating welcoming environments for all campus community members.
- Proficiency with operational systems and software (e.g., space scheduling systems, access control platforms, Microsoft Office).

Required Qualifications





- Bachelor’s Degree in Higher Education, Student Affairs, Business Administration, Facilities Management, or a related field.
- Minimum of five (5) years of progressively responsible professional experience in student center operations, facilities operations, campus services, or a closely related area.
- Demonstrated experience supervising professional staff and student employees.
- Experience managing building operations, guest services, access services, or ID card programs.
- Experience collaborating with facilities, IT/AV, campus safety, and event or scheduling partners.

Preferred Qualifications

- Master’s degree in Higher Education, Student Affairs, Business Administration, Facilities Management or a related field.
- Experience in a large, high use, multi functional student center or commons environment.
- Experience overseeing access control systems and ID card operations.
- Demonstrated success leading operational projects, renovations, or process improvement initiatives.
- Experience with space management systems (e.g., 25Live and Momentus) and operational data analysis for planning and assessment.
- Knowledge of student development theory and its application to student employment and student center work.
- Experience working in a fast paced, event heavy environment with extended or nontraditional hours.

Working Environment This position requires employees to work onsite 8:00am-4:30pm with occasional evening, weekends, and holiday shifts. (Schedules vary by department and position.) Staff are expected to support student Hallmark, Tradition and other program events throughout the year. The University of Denver and Student Affairs recognize the utilization of versatile work arrangements where these arrangements are operationally appropriate, and supervisor approved.

Working Environment: Standard office environment, unexpected interruptions occur often, and stress level is moderate to high, noise level is quiet to moderate.

Physical Activities

Physical Activities: Ability to sit in front of a computer for an extended period of time, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) September 29, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 8.

Hourly Range:

The hourly range for the position is $28.10 - $30.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent advantages, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

- Resume
- Cover Letter The University of Denver is an equal prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.

📌 Operations Specialist, Student Center Operations (Quinte West)
🏢 University of Denver
📍 Quinte West