Job Title: Rental Administration Clerk – 4-months contract

Department: Direct Billed Operations

Location: Markham

File Number: 3721

Rate of Pay: $26.49 - Range 2 as per Collective Agreement

Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m.

The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters.

Responsibilities:

- Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion
- Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
- Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required
- Reconcile district allowance report and deal with any discrepancies in a timely manner
- Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required
- Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand
- Provide support to call centre and various other groups to help resolve rental related issues on demand
- Place outbound calls to customers in an effort to understand and resolve billing related issues as required
- Assist with filing of documents and other ad hoc clerical duties




- Act as a courteous and friendly central point of contact for both internal and external customers.
- Achieve defined productivity and performance measures on a consistent basis
- Undertake special projects and assignments as assigned
- Ability to provide reporting and data analysis as requested by management
- Other duties as assigned by management

Qualifications:

- Experience with GERS, Clarify, and Excel
- Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
- Ability to work independently with minimal supervision.
- Able to prioritize workload independently with proven organizational skills.
- Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.
- Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
- Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
- Ability to maintain focus and work in a rapid-paced, pressure filled team environment
- Grade 12 completion
- Post Secondary education is preferred
- Ability to work independently with minimal supervision.

This position applies to UNIFOR Local 975.

📌 Rental Administration Clerk (Markham)
🏢 Clear Destination
📍 Markham