Seasonal Client Experience Representative at Oak + Fort in Vancouver, BC, CA. This Full time on site position offers great opportunities for career growth.

Why Oak+Fort?

OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 30+ locations across North America with a global e-commerce presence.

At the heart and core of it all, it's our people that matter most.

We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.

POSITION SUMMARY

As a Client Experience Representative, you will act as a liaison between our online customers and the company. In this role, you will support sales generation and deliver an exceptional customer experience through live chat, phone, and email communications with both existing and new customers.

WHAT YOU'LL DO

Respond to internal and external customer service issues, and coordinate solutions between internal departments through e-mails, phone calls, and live chat

Ensure we are maintaining a positive and fast turn-around time for all inbound emails, calls and live chats

Provide updates to customers about new products while promoting our brand or products by up-selling and cross-selling

Check inventory levels for product availability when inquired by customers or retail stores

Connect with customers and e-commerce shipping/receiving team for order status, return packages, showroom pick-up orders, and other customer inquiries

Process returns, partial refunds, and credit memos while assessing each case thoroughly

Assist in inventory transfers between e-commerce and stores to fulfill customer orders





Maintain consistent communication with e-commerce shipping/receiving team, ecommerce manager, store associates/managers, and web developer to gain scope in resolving issues

Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures

Identify and implement customer service best case practices

Perform other assigned duties

WHO YOU ARE

Previous experience in Customer Service, Retail or a call centre is preferred.

Customer-focused with strong communication skills (phone, email, chat)

Able to multitask, stay organized, and work in a fast-paced environment

Comfortable troubleshooting and collaborating with cross-functional teams

Tech-savvy and confident navigating multiple systems or platforms

Positive, solutions-oriented, and able to handle challenging situations with professionalism

Experience with order management, returns, or e-commerce is an asset

Strong written communication and attention to detail

Ability to learn new tools quickly (e-commerce platforms, ticketing systems, chat software)

WHY YOU'LL LOVE IT HERE:

Extremely generous employee discount starting from day one

Health and dental benefits (for eligible full-time positions only)

Paid vacation time off (for eligible full-time positions only)

An opportunity be a part of our growth journey

Access to training and development programs

Work amongst an exceptionally talented team

OUR VALUES

ABOVE + BEYOND

SELF STARTER

UNIQUELY YOU

CHANGE DRIVER

PEOPLE POWERED

OUR COMMITMENT TO A HUMAN HIRING PROCESS

At OAK+FORT, we believe every application deserves thoughtful consideration. While we embrace technology in many parts of our business, we do not use AI or automated systems to screen resumes or make hiring decisions.



Every application is reviewed by a member (human) of our team to ensure a fair and personalized process.

We are committed to hiring practices that are transparent, inclusive, and human-centered, because we know our people are at the heart of our success. We strive to provide an outstanding experience to every individual who shows interest in our organization. Our goal is to ensure that you receive clear communication, regular updates and have a dedicated recruiter to support your hiring journey with us.

We believe that every candidate journey should be unique, and that honesty, integrity and transparency are carried throughout. Once you've submitted your application, here is what you can expect:

Once you've submitted your application, here is what you can expect:

A response confirming that we have received your application.

Your application will be reviewed by our recruitment team.

We will respond to every application to ensure you know where you stand.

Only candidates that are selected for an interview will be contacted directly by a recruiter or hiring manager.

Your first connection is a 15-30 minute phone interview.

You can expect one interview with the hiring team.

We may request references before moving to a final offer.

OAK + FORT is an Equal Employment Prospect employer. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate - allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

📌 Seasonal Client Experience Representative at Oak + Fort (Winnipeg)
🏢 OAK + FORT
📍 Winnipeg