Elevate your expertise as a Senior Security Operations Expert at CDW, specializing in security incident management and client service. You will lead critical investigations and support systems integration across multiple environments.
As a part of the Managed Security Services team, you will engage in delivering high-level security support and mentoring to Analysts. Your role encompasses strategic recommendations, incident analysis, and enhancing overall cybersecurity posture for various clients. Emphasizing service improvement will be key to your success in this role.
Key Responsibilities:
• Deliver second-level support and resolve issues rapidly • Perform root cause analysis and system performance enhancements • Build custom AI agents for incident investigation • Prepare quarterly client meetings and reports • Identify service performance trends and escalate as needed
Requirements: • Bachelor’s degree or equivalent technology diploma • Minimum 3 to 5 years of relevant security experience • At least 2 certifications in Managed Security Services • Willingness to work adaptable schedules, including holidays • Strong analytical and client relationship management skills
Apply your technical skills and leadership abilities to make a positive impact at CDW.
📌 Senior Security Operations Expert at CDW (Winnipeg)
🏢 CDW
📍 Winnipeg