Join as a Shopify Shop App Agent Annotator, working remotely approximately 5 hours weekly. Focus on evaluating shopper interactions and categorizing issues to improve overall customer satisfaction. This contract role emphasizes identifying and tagging concerns observed in shopper-agent exchanges.

Candidates should possess rule discipline, intuitive analysis skills, and a comfort level in navigating ambiguity. Familiarity with e-commerce systems will enhance your contributions. Key Responsibilities:

- Review shopper-agent conversation traces systematically
- Tag issues with accurate primary and secondary classifications
- Write concise comments on interactions and issues
- Ensure consistency in tagging through independent work
- Manage uncertainty effectively during evaluations Requirements:
- Proven discipline in applying defined taxonomies
- Ability to analyze structured data effectively
- Experience handling ambiguities in evaluations
- Fluency in e-commerce is advantageous
- Prior annotation or evaluation work experience Utilize your analytical talents to transform shopper experiences in this remote Shopify role.

📌 Shop App Agent Annotator (Remote) (Mississauga)
🏢 Neptune Retail Solutions
📍 Mississauga