Drive customer transformation with MongoDB as a Strategic Customer Success Manager based in Toronto. Your expertise will be vital in facilitating the long-term goals of G2000 accounts.

In this hybrid position, you will utilize your 9 to 12+ years of relevant experience, directly influencing C-suite technical and business outcomes. Your role will involve strategic advising on customer roadmaps, expanding database capabilities, and enhancing overall satisfaction and retention while navigating complex market challenges.

Key Responsibilities:



• Assess technical health and develop strategic solutions for accounts • Conduct in-depth business reviews translating insights to value • Oversee the management of a high-impact account portfolio • Maintain progress tracking and reporting for strategic initiatives • Coordinate customer feedback to influence product development

Requirements: • 9 to 12+ years in a technical customer-facing capacity • 6+ years managing customer health and revenue attainment • Ability to engage and influence C-suite stakeholders • Technical degree in Computer Science, STEM or related field • Demonstrated experience in managing complex customer projects

Leverage your skills to ensure MongoDB's leadership in the tech landscape through impactful customer success strategies.

📌 Strategic Account Customer Success Manager Role (Toronto)
🏢 Mongodb
📍 Toronto