Role: UiPath Support

Location: Toronto, ON

Work Model: Hybrid – 4 Days Onsite

Job Summary

We are looking for a UiPath Support professional to support the administration, deployment, monitoring, and day-to-day operations of RPA platforms across development, testing, and production environments. The role requires hands-on experience with UiPath, Blue Prism, access management, Active Directory, system administration, Jira, and production support.

Key Responsibilities

- Support the implementation, provisioning, configuration, and administration of RPA bots across development, testing, and production environments.
- Administer and monitor UiPath and Blue Prism platforms, analyze logs, troubleshoot issues, and resolve automation failures or discrepancies.
- Manage user provisioning, entitlement reviews, service accounts, and non-personal IDs in Active Directory (AD) and ACF2.
- Perform system administration activities, including VM configuration, application access, firewall access, and environment setup to support development, testing, and production deployments.
- Coordinate secure access requests and approvals through Jira, ensuring workflows comply with internal IT policies, SDLC procedures, and business requirements.
- Support RPA application deployments, configuration changes, and workplace readiness across the SDLC.
- Coordinate system testing and validation activities,



including monitoring and supervising production debugging sessions to prevent unauthorized changes and maintain system integrity.
- Provide Day-2 production support for RPA applications, including incident monitoring, issue tracking, troubleshooting, and resolution.
- Investigate recurring automation and platform issues, identify root causes, and implement or coordinate corrective actions.
- Escalate complex or unresolved incidents to L2/L3 support teams with appropriate technical details and troubleshooting evidence.
- Maintain operational documentation, access records, incident updates, and support procedures.
- Collaborate with application, infrastructure, security, and business teams to ensure stable, secure, and compliant RPA operations.

Required Skills
- UiPath administration and production support
- RPA / Automation support
- Blue Prism
- Active Directory (AD) and ACF2
- User access, entitlement, and service account management
- Jira / ITSM processes
- VM and system administration
- Firewall and application access management
- Production support and incident management
- Understanding of SDLC, change management, and IT security controls

Preferred Experience
- Experience supporting enterprise RPA environments across Dev, QA, and Production.
- Knowledge of UiPath Orchestrator, robot provisioning, queues, jobs, logs, and troubleshooting.
- Experience with Day-2 operations and L2/L3 incident escalation.
- Banking or financial services experience is an advantage.

📌 UiPath Support / Toronto,ON / Hybrid (4 days) - FTE
🏢 AceStack
📍 Toronto