About Us

Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and rapid-paced. Everyone in our company has a voice and is encouraged to use it.

Position Overview

The bilingual customer service representative is responsible for providing support for users of Opifiny software in English and French. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.

Responsibilities and tasks

Typical responsibilities and tasks include, but are not limited to:

- Verifying new physician users of the Opifiny system
- Learning and thoroughly understand current and newly developed Opifiny products/services
- Main source of communication between users and Opifiny
- Answering calls and e-mails from users
- Providing information about the product/service
- Following up with user issues
- Communicate user issues to QA team
- Tracking bugs and issues in Opifiny products





Qualifications

- Bilingual: English and French - oral and written!
- Strong communication and interpersonal skills
- Strong computer skills

Qualifications (Desired)

These qualifications are not required, but would be considered an asset:

- Customer service experience
- Up-to-date knowledge of computer technology
- Time management
- Solid problem solving skills
- Post-secondary degree/diploma

Job Type: Full-time

Pay: $48,000.00-$54,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Education:

- Bachelor's Degree (preferred)

Experience:

- Call center: 1 year (preferred)
- Customer service: 2 years (preferred)

Language:

- English (required)
- French (required)

Work Location: Hybrid remote in North York, ON M6B 1W3

📌 Bilingual Customer Service Agent (French/English) (Canada)
🏢 Opifiny
📍 Canada