Job Summary

Windsor Chrysler is currently looking for a candidate to fill an immediate opening as a front line service lane consultant. Job requirements include:

- Greet, communicate clearly and document customers concerns on a work order.
- Go over customers needs and requirements and have those needs communicated to the technician accurately on the work order.
- Perform detailed walk around of each vehicle noting any damage or issues on the work order.
- When necessary, fill in the required rental/loaner paperwork.
- Confirm accuracy of the customers personal information.
- Follow up with the customer throughout the day to keep them up to date on the progress of their repair. Communicate when done with a repair order total and arrange for shuttle pick up or after hours vehicle pick up by customer.
- Strive to meet and maintain target CSI goals as communicated by management.
- Inspect vehicle after repair to ensure cleanliness and all items corrected to your satisfaction.
- Check each vehicle for outstanding recalls and past history.
- Obtain necessary customer signatures and authorizations for retail and warranty work performed.
- Communicate with after market warranty companies to get required authorization and approvals.
- Complete all necessary estimates and invoices to get claims paid.
- Service Dept. Hours are from 7am - 5pm M-F and 7-1 Saturday. Advisors work on a schedule.




- Direct report to the Service Manager and Assistant Service Manager.
- Experience using PBS DMS system an advantage

Job Type / Category

Service Department Sales Consultant

Required Education, Skills and Qualifications

Full G drivers license with clean composite

Able to provide an up to date criminal record check.

Salary commensurate with experience. Total income includes base hourly wage, and performance bonus' tied to sales and CSI targets.

Must have a strong command of the English language in verbal communication, written skills, and articulating complex explanations.

Technical knowledge an asset.

Must have a minimum SSGD in education completed.

Be able to work well with others in a fast paced environment, and maintain professional attitude in difficult interactions.

Provide resume with education, current and past experience, and any dealer DMS customer management systems you have experience with.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

- Company events
- Extended health care
- In office parking

Application question(s):

- What sales experience have you had dealing directly with customers?
- Do you have any experience using a dealer DMS system? (PBS, Reynolds, ADP etc)

Licence/Certification:

- Certification in Health and Safety (preferred)

Work Location: In person

📌 Service Advisor (Windsor)
🏢 Windsor Chrysler
📍 Windsor