At More Than a Roof Housing Society (MTR), our mission is simple yet profound: bringing people home. Every day, we have the privilege of creating spaces where individuals not only find shelter but experience belonging and community. With over 2,000 people already calling our homes their own—and with more joining us every day—we are looking for passionate, purpose-driven individuals who share our heart for transformation. If you’re ready to make a lasting impact and help others find their way home, we invite you to join us. More Than a Roof is a faith-based ministry, guided and operated by those who are mature in the Christian faith.

We are currently seeking a Resident Manager to join our team in a full-time capacity for a 6-month contract. Reporting to the Regional Site Coordinator, the Resident Manager will meet the administrative needs at the specific MTR site/s and to serve our tenant population both practically and personally to provide inclusion, community and a sense of belonging while upholding the mission, vision and values of More Than A Roof.

This role will oversee two sites: One in Vancouver and one in White Rock. The role will primarily be based out of Vancouver with one day per week travel to our White Rock site. It is expected that each site location will require 20 hours per week.

RESPONSIBILITIES

Tenant Relations

- Research community resources that will aid tenants in personal &/or qualified growth
- Assist tenants with life skills like parenting, budgeting, etc. where appropriate
- Encourage tenant interaction, initiative and participation through community events, volunteer opportunities and the like
- Facilitate and support community development
- Listen to and pray for specific concerns of tenants
- Encourage compliance with ‘house rules’ and tenancy agreement terms, and deal with conflict resolution as necessary
- Be ‘on call’ during the week to help tenants as required

Administration





- Maintain petty cash, records & receipts, invoices for payment
- Maintain office supply levels
- Control the manageable expense lines and stay within spending guidelines
- Maintain tenant records with applications, tenancy agreements, move-in/out forms (coordinate with Maintenance), subsidy forms, verification of income and correspondence
- Unit change-over: outgoing paperwork for tenant leaving; review and selection of recent tenants from waiting list and incoming paperwork for new tenants
- Tenant correspondence relating to tenancy (working alongside OLT)
- Schedule and conduct regular tenant meetings (Quarterly)
- Coordinate bookings of common room
- Attend regular Family Site meetings
- Liaise with weekend/emergency relief management
- Use Arcori to manage tenant rent calculations, log collections of rents and fees and deposits, keeping financial information up to date.

Working Conditions
MTR employees work closely with members in the vulnerable sector, both within our client base and with the general public. There may be exposure to abuse (verbal or physical), encounters with individuals in unsanitary conditions, and interactions with individuals experiencing emotional issues or vicarious trauma.
More Than a Roof is a faith-based ministry, guided and operated by those who are mature in the Christian faith. This role will involve a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the application process.
Physical Requirements
Work involves standing and moving around up to 85% of the time including climbing stairs, bending, getting up & down off the floor and repetitive movements like mopping & window washing. Work also involves looking at a computer screen and using a keyboard for up to 15% of the time. Must be able to lift 50lbs occasionally.
A Class 5 Driver's License is required as travel is necessary.

Pay: $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Associate Building Manager (6 month contract) (Vancouver)
🏢 More Than a Roof Housing Society
📍 Vancouver