JOB TITLE: BUSINESS DEVELOPMENT MANAGER

JOB SUMMARY:

In this position, you are responsible for hiring, training, leading and motivating the Business Development team, as well as tracking performance and dealership ROI. The BDRs contact existing and potential clients to schedule sales and service appointments. Your team will receive inbound and make outbound calls based on sales and service leads generated by various sources, including General Motors lead sources, follow-up on all dealership manifests, opportunities lists and our marketing efforts. You will also work in coordination with our sales team, sales managers and general manager to increase sales conversion. Our ideal candidate has a business degree and extensive experience in sales.

RESPONSIBILITIES:

You will report to the Director of Marketing; your responsibilities as a Business Development Manager - South will include but are not limited to:

- Set goals and quotas for action items such as CUSTOMER TOUCH POINTS, i.e. email, cellphone and traditional mail, conversion ratios and closing ratios.
- Analyze current sales and service data and look for areas to improve.
- Attending meetings to relay Business Development Centre – South’s performance to the Wolfe Calgary - GM and the Marketing Director.
- Managing and overseeing the BDR’s and assisting with any questions or concerns
- Create, maintain, and measure the service business development processes
- Generate appointments by utilizing proactive outbound prospecting and lead activity management.
- Generate sales and service appointments on outstanding recalls or promotion campaigns and declined service.




- Be available to respond to email inquiries in a professional, well-written manner
- Develop and maintain all policies & procedures related to the Business Development Centre
- Oversee CRM usage by championing the implementation and use of the CRM software (including the creation and adjustment of templates)
- Monthly training with Sales team on CRM usage
- Create and implement resolutions to any potential CRM issues
- Review files to ensure proper follow up
- Revenue Generation activities for Sales and Service
- Marketing Initiatives, as required and directed
- Other Duties as assigned.

QUALIFICATIONS:

- Strong organizational and leadership skills
- Conflict management skills
- Customer Service Experience a must
- Proficient Computer Skills (DMS, CRM, Excel)
- Friendly, patient, enthusiastic, self-motivated, and relationship-building ability
- Positive attitude and independent thinker
- Previous Automotive Dealership experience
- Superior communication skills, both oral and written
- Ability to create sales and service conversion strategy
- Ability to adapt quickly to industry changes
- Knowledge of industry standards regarding KPI’s

EXPERIENCE:

- Ideally, 2 to 3 years dealership experience in a similar role
- DMS and CRM experience, even better if it's PBS
- Team management experience preferred

Job Type: Full-time

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Versatile language requirement:

- English not required

Work Location: In person

📌 Business Development Manager (Calgary)
🏢 Wolfe GMC Buick Chevrolet - Calgary
📍 Calgary