Norton Rose Fulbright Canada LLP is seeking a Meeting & Conference Centre Team Lead to join our Calgary office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals. This role requires a hands-on leader who thrives in a rapid-paced environment, demonstrates strong operational discipline, and is committed to service excellence.You will be focusing on:Conference Floor Operations & Client ExperienceLead the day-to-day operation of the conference floor, ensuring meeting rooms, boardrooms, and client-facing spaces are maintained to the highest standards.Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements (in coordination with our AV team), hospitality services, and room turnover.Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts,



service issues, and last-minute requests.Partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure a seamless meeting and client experience.Establish and maintain operating procedures and service standards that reflect a premium professional services environment.Catering & Hospitality LeadershipLead, coach, schedule, and develop the catering and conference services team while fostering a culture of accountability, professionalism, and exceptional client service, including assessing operational capacity and coordinating temporary or external staffing resources during team absences, peak service periods, and special events.Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.Manage vendor relationships, monitor service quality, and oversee hospitality-related invoices and expenses, including responsibility for purchase orders, invoice reconciliation, procurement activities, budget tracking, and vendor

📌 Meeting And Conference Centre Team Lead (Calgary)
🏢 Friendsofkerhonkson
📍 Calgary