Role description

We are hiring an Inbound Sales Advocate to engage small and medium business customers interested in Microsoft commercial hardware and related solutions This role is ideal for candidates who can understand business needs influence decisionmakers and convert inbound demand into direct sales opportunities through professional phone and chat engagement

Key Responsibilities:

Respond to inbound SMB customer inquiries related to hardware and associated Microsoft solutions

Conduct needsbased sales conversations with business customers and identify purchase opportunities

Qualify requirements and recommend solutions aligned to customer size use case and budget

Build credibility with business decisionmakers and position Microsoft solutions effectively

Manage direct sales conversations from initial need discovery to nextstep agreement or purchase

Schedule and manage followup touchpoints with customers showing active buying intent

Handle objections and navigate procurementrelated discussions with confidence

Track opportunities sales outcomes and customer needs in internal sales tools

Share Voice of the Customer and market insight with internal teams

Deliver highquality compliant and customercentric interactions across channels

Required Skills:

B2B or SMB oriented consultative sales skills

Ability to scope business needs and recommend suitable solutions

Strong communication and relationshipbuilding skills

Knowledge of CRMsales platforms and productivity tools

Ability to identify and influence relevant decisionmakers

Solid objection handling and followthrough capability

Typing proficiency for highquality chatemail interactions

Preferred Skills: (Good to Have)

Experience in commercial hardware endpoint devices or workplace technology solutions

Familiarity with Microsoft Surface for Business and related productivity tools

Experience supporting SMB customers in a telesales or digital sales environment

Exposure to inside sales or remote business sales models

Experience Required:

2 years of experience in sales or tele sales/Techno Sales

Prior experience supporting commercialSMB customers preferred

Technology or hardware sales experience strongly preferred

Educational Qualifications:

Bachelors degree preferred

Relevant sales experience may be considered in lieu of formal education

Key KPIs Success Metrics

Direct sales conversion

Revenue attainment





Customer satisfaction CSAT

Opportunitytosale ratio

Qualitycompliance scores

Productivity and followup effectiveness

TeamStakeholder Interaction

Collaborates with supervisors sales coaches trainers and operational support teams

Shares customer and market feedback to improve sales motions and readiness

Project Specific Requirements:

Native or near native supported language proficiency

Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365

Strong market and cultural awareness

Comfortable handling fastpaced inbound business conversations

Skills
Mandatory Skills : Incident Management

Other details

Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits and Perks:

- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status,



veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

Benefits
Compensation range: $55,000.00 to $65,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Specialist - Cloud & Infra Management (Calgary)
🏢 LTM
📍 Calgary