The Opportunity Awaits YouREAL finds itself in the enviable position of managing one of the most compelling and versatile connected spaces in North America, with an opportunity to impact the lives of millions by creating life‑long memories and delivering exceptional experiences.Reporting to the Supervisor, Guest Experience & Ticket Operations, the Guest Experience Ticket Operations Representative Lead oversees event ticket service delivery at venues managed by Regina Exhibition Association Limited (REAL). This role ensures a friendly environment and guest safety by greeting patrons, addressing ticketing needs, scanning tickets, resolving issues, and upholding venue policies with professionalism.The Lead must be attentive and empathetic, handling multiple guest concerns with expertise and the ability to elevate issues when necessary. A thorough understanding of all facets of operations across REAL venues is essential, including the ticketing system, event schedules, ticket packages, Box Office operations and locations, suite holder and VIP services, special ticket packages, gate scanning procedures, parking services, security protocols, first aid services, and available food and beverage offerings and locations.What You Will DoProvide Ticketing Computer System & Ticket Purchasing Experience by operating ticketing systems, scanners, printers and other technologies to sell tickets for events at REAL venues.Assist customers with purchasing decisions, describing venue layouts and seating locations clearly and concisely.Navigate multiple apps, including Ticketmaster and client apps on smartphones and other mobile devices.Maximize sales opportunities during the transaction process through additional product offerings.Demonstrate knowledge of ticket troubleshooting regarding Ticketmaster TM1 system, emailing,



printing, transferring, etc.Support Event Ticket Scanning Processes and venue restrictions by reading tickets, having a firm grasp of each venue layout, limiting access to those with valid tickets, providing accurate directions to guests, adhering to payment processing, voucher redemption, and ticket scanning procedures.Issue ticket comps and ticket refunds as required and authorized by Supervisor/Management.Conduct outstanding customer service by collaborating with Security, First Aid, Guest Experience Ticket Operations Representatives, and event supervisors to resolve guest concerns efficiently.Maintain clean, organized, and welcoming Box Office, lobby, and ticket scanning areas.Remain visible and accessible throughout REAL venues to support guests during events.Monitor assigned areas before, during, and after events to identify safety concerns, irregularities, or service issues.Report incidents, hazards, or pertinent information to Guest Experience Supervisors, Security, or OH&S; as required.RequirementsOther duties as required.Education And ExperienceHigh school diploma or GED equivalent required.Minimum of 2 years of increasing responsibility within ticket ops/customer service experience, preferable with sports facility, convention center,



performing arts facility or multi‑purpose public assembly facility.Previous experience in guests/customer service in forward‑facing industries is considered an asset.Previous cash and credit card handling experience.Strong knowledge of ticketing software and systems required.Bilingual is considered an asset.Knowledge, Skills And AbilitiesMust possess excellent verbal and interpersonal skills and diplomacy with the public.Strong observational skills to proactively identify guest needs, and full knowledge of all policies, services and facility locations (staff will be trained in these areas).Contribute to a high energy, fast‑paced environment that provides guests with an entertaining, fun and dynamic experience.Consistently arrive to work on time, follow instructions, respond to management direction and solicit feedback to improve performance.Ability to proactively handle emergency and high‑stress situations while remaining calm and collected under pressure.Ability to anticipate, identify and solve problems.Salary Range$19.01 to $23.89BenefitsMake a difference in your community.Be part of an industry responsible for creating fun and memorable moments for our guests.A wide range of employment opportunities to fit your lifestyle—full‑time or casual, event‑specific positions tailored to your availability.Competitive wages and industry standard perks.Matching Group RRSP plan.Why Choose REAL?Make a difference in your own community.Be a part of an industry responsible to create fun and memorable moments for our guests.A wide range of employment opportunities to fit your own lifestyle—whether that’s committing to us in a full‑time capacity or more of a casual role that is event specific and tailored around your own availability.We offer competitive wages and industry standard benefits.Matching Group RRSP plan.#J-18808-Ljbffr

📌 Guest Experience Ticket Operations Lead - Casual 2026-029 - $19.0 - $23.9 An Hour (Winnipeg)
🏢 Regina Exhibition Association
📍 Winnipeg