Role Summary:
The Operations Supervisor leads a fast-paced operation, ensuring freight moves accurately and on time through the dock. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top tier service. With real-time problem solving, resource planning, and hands‑on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work: Sunday - Thursday, 6:00pm - 2:30am

Work Arrangement: In office

Position Type: Non-Union

Employment Status: Permanent

Compensation: Salary:$65,000
Work Location & Environment: Ave NW, Edmonton, AB T6E 5L7, Dock environment

Key Accountabilities

In this role, you will:

- Supervises the overall operations on the cross dock and offload/load processes,proceduresand people
- Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.
- Maintain scheduling,disciplineand performance management for the employees in theunloading/loadingprocess.
- Create and change dockworkersschedules as dictated by demand and performance.
- Continuallymonitorworkloads throughout the department and actively pursueadditionalresources when justified.
- Monitor personnel and/or equipment locations andutilizationto coordinate service and schedules
- Create initiatives and procedures that maximize organizational ability to service clients with the mostefficiencypossible.
- Breakdown,



verify and process worker’s activity logs.
- Maintain and update the departmental communication log.
- Generally,maintainan open and effective dialogue with all workers to ensure fairness and clarityof understanding.
- Create andmaintainlogsthat arenecessary to perform quick checks and assessments to ensure the highest quality.
- Respond to complaints with thoroughness and accuracy.
- Adhere to corporate and departmental policies and procedures
- Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)
- Completion of all required training through Carriers Edge(Manager/Supervisor Training Program)
- Performs other duties asrequired

Qualifications

We’relooking for someone who brings:

Education & Experience

- Management level experienceof team leadershippreferred
- Previousexperience in warehouse/LTL environmentisconsidered an asset
- Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements

Skills & Attributes

- Computer skills - Outlook, Excel, Word
- Clean Criminal Record
- Able to deal with people sensitively, tactfully, diplomatically, and professionallyat all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem-solving skills
- Excellent customer service/communication skills
- Solid work ethic and positive team attitude

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📌 Operations Supervisor - Fastfrate (Edmonton)
🏢 Clear Destination
📍 Edmonton