DHL Express currently has an opening for a Sr Operations Supervisor in Mount Hope, Ontario. This role will provide hands-on proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

Responsibilities

- Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Ensures timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc).
- Ensures successful implementation & continued application of scanning technology.
- Applies appropriate leadership/management style with open communication to motivate staff.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
- Maintains equipment in secure, efficient operating condition at all times.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager,



Employee Relations & Service Centre Manager.
- Establishes/maintains a proactive security program to safeguard the company's physical assets.
- Implements & follows up on Customer Service solutions as determined by Sales resource team.
- Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
- Reroutes/guides operations as necessary to meet operation changes & emergencies.
- Addresses Customer complaints and escalated items in a professional, expedient manner.
- Ensures compliance with Transport of Dangerous Goods and WHMIS.
- Ensures staff overtime/costs is within approved budget.
- Identifies and addresses root causes of service failures.

Requirements

- Excellent interpersonal skills.
- Proven communication skills - written & oral.
- Demonstrated leadership, analysis & problem solving skills.
- Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
- Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Demonstrated time management & organization skills.
- College or University designation in an appropriate discipline.
- Manage multiple activities/deadlines.
- Demonstrated ability to be assertive.
- 3 years' warehouse/on road operations experience in courier industry.
- Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
- Prior working experience with quality/process improvement initiatives.

College or University designation in an appropriate discipline; 3 years of warehouse or on-road operations experience in the courier industry; knowledge of Dangerous Goods/WHMIS; working knowledge of Collective Agreements and Occupational Health and Safety Act.

#J-18808-Ljbffr

📌 Sr Operations Supervisor (Hamilton)
🏢 DHL Express
📍 Hamilton