Legal Aid Ontario is seeking a Workforce Planner based in Toronto to enhance its Contact Centre operations. You will apply your workforce management skills to ensure optimal staffing solutions.

Ideal candidates will bring 3-5 years of experience in managing workforce dynamics within contact centres. Your advanced knowledge of Verint Workforce Engagement will be vital for scheduling, forecasting, and supporting a diverse workforce environment. This role directly contributes to LAO's mission of accessibility to justice for all clients while engaging in cooperative operational strategies.

Key Responsibilities:



• Manage workforce technology configurations and reporting • Develop short- and long-term staffing forecasts • Analyze performance and adherence metrics effectively • Collaborate cross-functionally to resolve issues promptly • Conduct training on workforce management best practices

Requirements: • 3-5 years of experience in contact centre workforce roles • Proficient in Verint WFE system administration • Strong grasp of workforce management principles • Advanced Excel skills for reporting and data analysis • Excellent collaboration and communication skills

Be part of an essential team promoting equity and access to justice by optimizing workforce planning at Legal Aid Ontario. #J-18808-Ljbffr

📌 Workforce Planner Role at Legal Aid Ontario (Winnipeg)
🏢 Njoyn
📍 Winnipeg