Full-time Permanent Associate

Posted 24 Sep 2026

Description Summary

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You'll Be Doing

Client Relationship Management

You will build and maintain solid client partnerships by:

Serving as the primary point of contact for assigned client accounts

Developing trusted relationships with key client stakeholders and decision-makers

Conducting regular meetings to understand client goals, priorities, and business needs

Ensuring timely resolution of client inquiries, concerns, and service-related issues

Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

Identifying opportunities to expand existing client relationships through additional products and services

Developing account plans that align customer objectives with organizational solutions

Preparing proposals, presentations, and business reviews for clients

Collaborating with Sales and Leadership to support contract renewals and business development initiatives

Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

Coordinating with internal teams to ensure timely delivery of products, services,



and projects

Managing client expectations, project timelines, and key deliverables

Facilitating communication between clients and internal stakeholders throughout project lifecycles

Monitoring project progress and addressing risks or challenges proactively

Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

Monitoring client satisfaction and acting on feedback to improve the customer experience

Maintaining accurate account documentation, activity records, and CRM information

Preparing reports and account summaries for leadership and clients

Collaborating with Finance regarding invoicing, renewals, and account-related matters as required

Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

Identifying opportunities to improve account management processes and client service delivery

Sharing client insights to support product improvements and business planning

Staying informed on industry trends, market developments, and competitor activity

Supporting strategic initiatives that improve customer retention and long-term partnerships

Taking ownership of special projects and initiatives that support business growth

What We're Looking For





3+ years of experience in account management, customer success, client relationship management, or a related role

Demonstrated ability to build and maintain strong client relationships

Experience managing multiple accounts and competing priorities in a fast-paced environment

Strong business acumen and problem-solving abilities

Experience preparing presentations, business reviews, and client-facing communications

Proficiency with CRM systems and Microsoft Office Suite

Excellent organizational, negotiation, and time management skills

Strong written and verbal communication skills

Ability to collaborate effectively across cross-functional teams

$70,000 – 80,500Annual Compensation

Annual Bonus

Health & Wellness Spending Accounts

Perkopolis Staff Discounts

On-site Gym + Planet Fitness Membership Concession

Coffee Bar with Barista + Unlimited Snacks

Monthly Events, Friday Lunches & Daily Breakfast

Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AIDisclosure:Aspart of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed andvalidatedby our recruitment team.

Company Overview At Space Ops, we're a team of innovators, problem-solvers, and builders passionate about creating technology that makes a difference. We thrive on collaboration, curiosity, and continuous learning, empowering every team member to make an impact. If you're looking for meaningful work, opportunities to grow, and a fun, supportive culture where great ideas come to life, Space Ops is the place for you.

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📌 Account Manager (Winnipeg)
🏢 RGIT Australia
📍 Winnipeg