Putting customers at the center of everything we do, the Supervisor, Health & Dental Claims leads the day‑to‑day operations of a customer‑facing claims team. This role is accountable for team performance, employee engagement, and consistent service delivery, ensuring quality, productivity, and customer outcomes are achieved in line with Manulife’s commitments.This role focuses on short‑term execution, people leadership, and operational problem‑solving, using judgment within established standards, policies, and priorities. Success in this role requires balancing customer needs, employee experience, and operational efficiency, while fostering a culture grounded in Manulife’s Values.Position Responsibilities1. People Leadership & Team Performance (≈35%)Lead the daily activities of a Health & Dental Claims team to deliver consistent, high‑quality service outcomesCoach, develop, and recognize team members through timely feedback, performance discussions, and development actionsCreate an inclusive, respectful, and psychologically safe team environment where individuals feel supported to do their best workSet transparent priorities, manage workloads, and coordinate resources to meet service, quality, and productivity targetsAddress performance concerns promptly and fairly, demonstrating integrity and consistency in people decisionsSupport career development conversations by identifying strengths, development needs, and learning opportunities2. Customer‑Centered Operations & Service Delivery (≈65%)Oversee day‑to‑day claims operations, monitoring service levels, quality, and productivity against established targetsGuide the team to listen first, understand customer needs, and deliver clear, empathetic,



and timely outcomesResolve day‑to‑day operational issues and handle escalated cases using judgment within established policies and standardsAnalyze operational data and team results to identify trends, address gaps, and inform decisionsCollaborate with internal partners to support service excellence and smooth execution of operational prioritiesSupport the implementation of process improvements and changes that simplify work, reduce rework, and improve customer experiencesRequired Qualifications3–5 years of progressive experience in people leadership and/or customer‑facing operationsExperience in insurance, group benefits, or claims operations is considered beneficialDemonstrated ability to lead day‑to‑day operations, set priorities, and manage performanceStrong communication and interpersonal skills, with the ability to coach, influence, and resolve issuesPreferred QualificationsAnalytical mindset with experience using data to support decisions and improvementsStrong working knowledge of Microsoft 365 toolsAbility to work effectively in a fast‑paced, changing operational environmentBilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.Working ConditionsOccasional travel may be requiredWork hours may vary to support business needs across geographiesWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible workplace where well‑being and inclusion are more than just words.As part of our global team,



we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.Salary and BenefitsReferenced Salary Location: CAN, Ontario, Waterloo, 500 King Street North.Working Arrangement: HybridSalary range is expected to be between $59,100.00 CAD and $98,500.00 CAD.Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.#J-18808-Ljbffr

📌 Supervisor Health/Dental Claim - C$59,100 - C$98,500 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg