Summary

The Customer Service Representative provides front-line support at the store service and cash desk, delivering exceptional service to clients and associates. This part time permanent role at Vaughan Mills handles transactions, client records, and supports e-commerce order processing and inter-store transfers. The position requires strong attention to detail, excellent communication, and the ability to manage multiple customers efficiently.

Responsibilities

- Provide exceptional service to clients and associates at the cash and service desk
- Perform daily cash handling including opening and closing registers and processing sales transactions
- Bag and tissue purchased products and manage point-of-sale operations
- Answer store phones and maintain the service desk area
- Update and maintain client information files,



including loyalty program membership
- Assist with inter-store transfers, e-commerce requests, shipments, and in-store pickup orders

Requirements

- Minimum 2 years' experience in a client-facing service desk or customer service role preferred
- Strong service orientation with a desire to exceed customer expectations
- Detail-oriented with demonstrated interest in retail technology and systems
- Ability to work effectively as part of a team and manage multiple priorities
- Strong multi-tasking skills and the ability to calmly assist a line of waiting customers
- Excellent verbal communication skills

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📌 Customer Service Representative - Vaughan Mills
🏢 Brobston Group
📍 Vaughan